What are the responsibilities and job description for the Collector I position at Harvesters Credit Union?
Harvesters Federal Credit Union
Structured Compensation - Job Description
Collector
Department:
Collections
Grade:
5
Reports To:
VP of Risk Management
Classification:
Non-Exempt
Supervises Direct:
0
Supervises Indirect:
0
Approved By:
Effective Date:
04/26/2021
Revised Date:
04/26/2021
Role:
To preserve the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and mitigating losses through charge off, NSF checks, etc.
Essential Functions & Responsibilities:
E
65%
Contacts delinquent accounts by phone and mail; takes appropriate action to bring current.
E
15%
Analyzes financial situation of delinquent borrowers and seeks long term solutions to each member’s specific needs.
E
10%
Maintains accurate files and reports on all collection activity.
E
5%
Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
N
5%
Performs other job-related duties as assigned.
Performance Measurements:
1.
Ensure timely contact of members with delinquent loans to inquire about re-payment intent, initiating calls to members and correspondence as warranted.
2.
Maximize the collection and/or recovery of credit union assets from delinquent and charged-off accounts.
3.
Maintain accurate and complete records of all collection and recovery activity.
4.
Adhere to provisions as set forth in all applicable collections laws and ensure collection activity is always within Credit Union policy and all relevant regulations.
5.
Identify and inform management of potential underwriting problems.
6.
Provide informed, professional, and accurate service and support to all members and employees.
7.
Collect on delinquent accounts as assigned.
Knowledge and Skills:
Experience
Six months to two years of similar or related experience.
Education
A high school education or GED.
Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
Other Skills
Physical Requirements
Ability to sit/stand and utilize computer workstation, including phones, keyboard and visual display monitor for extended periods of time.
Work Environment
Disclaimer:
This Job Description is not a complete statement of all job duties and responsibilities comprising this position.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- On-the-job training
- Paid sick time
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Weekly day range:
- Monday to Friday
Work setting:
- Office
Work Location: In person
Salary : $15