What are the responsibilities and job description for the Veterinary Receptionist position at Hayden Pet Medical Center?
Hayden Pet Medical Center is seeking an outgoing. Client Service Representative to become the next member of our incredible team. Our CSRs serve a vital role as the first and last point of contact with clients and their pets. As the face of the hospital, they greet visitors with warmth, a smile, and a treat to help pets feel at ease while fostering trust in the veterinary team.
In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while balancing various responsibilities between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we offer.
This position is perfect for candidates with a background in fast-paced customer service who are friendly, outgoing, detail-oriented, and excellent at coordinating multiple duties at once. If you're passionate about animals and eager to grow in the field of veterinary medicine, we welcome you to apply!
This is a full-time position, with 10-hour shifts and availability needed Monday- Saturday.
Full-time benefits and compensation:
- Compensation: $18-20/hour, based on experience and skillset
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program
- 401k options
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
Minimum qualifications and skillset:
- 3 years of client service experience
- Previous veterinary experience is highly desired
- Technologically proficient, as we are paper-free
- Experience with Ezyvet and Vetradar Services is a plus.
Acceptance, growth, encouragement, positivity: At Hayden, were dedicated to our team culture and chose these four strong words to represent our goals and values this year. Were looking for team members who resonate with our values and are willing and eager to help us increase the emotional intelligence and culture of our practice. We are an 8-doctor team and work in a fast-paced environment. Were AAHA-accredited and provide a comprehensive lineup of services to small animals and exotics.
*To determine specific pay Company will consider the following factors: the applicants education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.
**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.
WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.
Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.