ServiceNow Project Manager

Business Objective: To support one of the largest national health systems with their ServiceNow instance alignment due to a recent acquisition. Your remote day will be highly collaborative, focusing on the integration of the new health system. You'll review project dashboards, address blockers, and lead frequent virtual meetings with teams from both health systems (IT, clinical, operations). You'll manage timelines, prepare leadership status reports for both entities, and communicate project scope and risks. You'll partner closely with leaders from both organizations to understand their unique needs and ensure the shared ServiceNow instance enhances overall operations, always working to maximize the platform's value in this complex, integrated environment.

Qualifications:

• 5 years of deep ServiceNow experience in a healthcare setting
• 2 years of working with ServiceNow ancillary applications such as Riskonnect, PolicyTech, Cornerstone, various Learning Management Systems, and others.
• Bachelor's degree in IT, business, healthcare administration, engineering, and/or related field preferred.
• Excellent communication and interpersonable skills.

Responsibilities:

• Project Leadership & Management: Lead full project lifecycle for ServiceNow instance alignment. Develop plans, timelines, and budgets. Identify and mitigate risks. Facilitate meetings and manage documentation.
• ServiceNow Expertise: Serve as an SME for ServiceNow. Translate business needs into ServiceNow configurations. Guide design, configuration, testing, and deployment. Oversee data conversion. Navigate shared ServiceNow instances and/or complex integrations.
• Stakeholder Engagement: Build strong relationships with end-users, Directors, VPs, and C-suites. Communicate project status clearly. Facilitate consensus and act as a trusted advisor, understanding and addressing resourcing challenges.
• Process Improvement: Analyze current processes for optimization using ServiceNow. Drive change management and support user adoption.
• Vendor Management: Manage relationships with various partners to ensure project deliverables and quality.
• Soft Skills: Exceptional communication, leadership, analytical, and problem-solving skills. Ability to manage multiple priorities and build strong relationships with executives. Professional, adaptable, and proactive, especially in complex integration scenarios.

Project Areas:

• ServiceNow Implementation & Optimization
• Mergers & Acquisitions (M&A) Integration Projects
• Cross-functional Team Leadership
• Vendor Management (as needed)
• Process Improvement Initiatives