What are the responsibilities and job description for the Parts Sales Specialist position at HC Forklift America Corporation?
Job Summary
The Parts Sales Associate position interfaces directly with our dealer network to promptly respond to dealer inquiries and orders for Hangcha forklift parts. This position will be involved in efficient inventory controls, parts procurement, and expedited orders; accurate and timely data entry and record maintenance; and effective receiving, stocking, and disbursing related inventory to ensure availability of essential parts for our dealer network. Increases product knowledge in support of dealers and team. Supports Parts Manager as required driven by dealer requests. Increase parts department sales revenue by promoting and proposing additional parts related to dealer requests. Assist the Parts Department with promotional programs designed to increase revenue and efficiency.
General Accountabilities
- Assists the dealers in providing the correct part numbers as required.
- Prioritize required tasks to make efficient use of work time.
- Determine spare parts availability using inventory control system.
- Contacts dealers to communicate on- time delivery of ordered component parts.
- Source, order, and receive non-stocked items from vendors.
- Expedite parts order as necessary based on inventory status and need of parts for immediate repairs.
- Document and post inventory and purchase transactions in warehouse management system (WMS).
- Maintain inventory through variance identification, warehouse stocking, inventory transfers, and recommending additions to regular stocked parts inventory.
- Maintains organization and cleanliness in stockroom.
- Ensures incoming materials are inspected against orders for correctness, quantity, type, and damages.
- Prepares necessary paperwork to ensure proper billing.
- Performs a variety of clerical or back-office duties as needed.
- *The company reserves the right to add or change duties at any time.
Skills
- Customer Service
- Clear and concise verbal and written communication
- Troubleshooting
- Active Listening
- Data Entry
- Patience and Restraint
- Attention to Detail.
- Time management
- Soft Skills
- Conflict Management
- Professional demeanor
Job Qualifications
- High school degree or equivalent
- 3 years minimum parts sales experience on mobile industrial equipment or automotive
- Forklift technical experience (preferred but not required)
- SAP experience (preferred but not required)
- This position works full time in our office in Charlotte, NC. Candidate must be local or willing to self- relocate to the Charlotte, NC area.
- Please do not apply if you do not meet at least the minimum qualifications
Company Overview
HC Forklift America Corporation (HCFA) is a subsidiary company of Hangcha Group based in China. Hangcha is the leader in full line forklift manufacturing in China. Today, Hangcha provides forklifts throughout the world. Currently, Hangcha is establishing market share in the North American market. HCFA has set up its distribution headquarters in Charlotte, North Carolina. Hangcha employs over 4,100 employees worldwide. We are among the top 8 manufacturers in the world for material handling equipment. For the right candidate, this is a great opportunity to join a growing company with tremendous potential.
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Charlotte, NC 28273: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Automotive Parts Sales Occupations: 2 years (Required)
- OEM Parts: 2 years (Required)
Work Location: One location