What are the responsibilities and job description for the Unit Secretary position at HCA Florida North Florida Hospital?
Description
HCA Florida North Florida Hospital is a 510 bed, full-service medical and surgical acute care center serving North Central Florida for over 49 years. HCA Florida North Florida Hospital offers comprehensive cardiovascular care, oncology, orthopedics, neurosciences, minimally-invasive laparoscopic and robotic surgery, weight loss surgery and treatment, women's health and wound therapy, among other services. HCA Florida North Florida Hospital is fully accredited by the Joint Commission, is certified as a Comprehensive Stroke Center, an Accredited Chest Pain Center by ACC (American College of Cardiology), and is designated as a Blue Distinction Center for Spine Surgery and Bariatric Surgery. HCA Florida North Florida Hospital has also received the highest scores available recognizing their commitment to patient safety and quality of care.
You are worth more than a paycheck. Our Benefits Raise the Bar:
401(k) with an employer match up to 9%
Employee Stock Purchase Plan
Student Loan Assistance
Tuition Reimbursement
Paid Family Leave
Medical Plan Options, Dental & Vision
And much more!
POSITION SUMMARY:
Perform switchboard activities of the department in accordance with applicable administrative and regulatory requirements.
- Pages all personnel as authorized in department procedures.
- Pages, verifies, and records all emergency codes.
- Notifies supervisor of any emergency situations.
- Maintain departmental on-call scheduled as per policy.
- Reports all telephone repair problems to appropriate areas as directed in department procedures.
- Monitors all alarm indicators located in PBX Operator room: Medical gas alarm, Oxygen line pressure, Fire alarm panel. Reports immediately to Engineering department (or designee on call) when alarms go off.
- Monitors dedicated CODE phone line at switchboard. Responds immediately if alarms activate as authorized in departmental procedures.
- Maintains logs for beepers.
- Accurately transfers calls to the correct extension or department.
- Uses two-way radio to contact security and transender and logs escort requests.
- Uses beepers for both in-house and off-campus needs.
- Reviews Communications Journal at the beginning of each shift.
- Records information into Communication Journal, includes Codes, customer/employer complaints, equipment problems/repairs, notable incidents, safety issues and concerns, and any other information that needs to be communicated to other shifts.
- Assists with long distance call access as requested for patients. Assists with long distance calls for all authorized hospital personnel as per policy.
- Reports supply and equipment needs to supervisor.
- Maintains neat and clean work area.
- Utilizes the appropriate hospital inquiry system to facilitate inquiry to provide accurate patient location.
- Performs other related functions as assigned.
Position Requirements:
Education:
- Ability to read, write, and understand written and oral instructions.
Experience:
- One year experience preferred but not required.
- Customer Service or Telephone Experience preferred.
Licensure/Certification:
- None
Skills, Knowledge, and Abilities:
- Proficient in English
- Excellent customer service skills
- Ability to work and remain calm under pressure
- Ability to handle multiple priorities at one time
- Ability to retain names and numbers
- Must be dependable
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