What are the responsibilities and job description for the Field Service Technician (Tier II) - Local to Petersburg, VA ONLY position at HCL Global Systems, Inc?
Field Service Technician (Tier II)
This position requires 5 Days a week of on-site support.
Under general supervision, the Field Service Technician provides comprehensive, hands-on, on-site technical assistance to Client's technology users. This role involves independently troubleshooting and resolving complex software, hardware, and network problems, with all problem resolution documented thoroughly within our ITSM tool. The technician is responsible for delivering direct, on-site service, clearly communicating solutions, and ensuring optimal functionality for users across the campus. This position requires a Tier II support level.
Skill Required / Desired
Windows (10/11) Understanding of installation, configuration, troubleshooting (e.g., registry, services, event viewer)
MacOS: Proficiency in installation, configuration, troubleshooting, and user management.
Desktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM, hard drives)
Peripheral Devices: Installation, configuration, and troubleshooting of printers, scanners, monitors, and other peripherals.
Wireless Networking: Knowledge of Wi-Fi standards, security protocols (WPA2/3), and troubleshooting connectivity issues.
Microsoft Office Suite: Advanced proficiency in Outlook, Word, Excel, PowerPoint, and Teams (installation, troubleshooting, data recovery)
Remote Desktop Tools: Proficiency with tools like TeamViewer, RDP, Any Desk for remote support.
Problem-Solving & Critical Thinking: Ability to diagnose complex issues logically and systematically.
Communication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users, writing clear documentation, and professional
Customer Service: Patience, empathy, and a helpful attitude when assisting users.
Time Management & Organization: Prioritizing tasks, managing multiple requests, and maintaining accurate records.
Teamwork: Collaborating effectively with other IT professionals.
Adaptability & Learning Agility: Willingness to learn new technologies and adapt to evolving IT environments.
Job Types: Full-time, Contract
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $70,000
