What are the responsibilities and job description for the ASSOCIATE CONSULTANT position at HCL Technologies?
JD:
L3 Experience in managing NetBackup 7.x, 8.x Master Server, Media Server, and Clients across various Operating System platforms.
Latest version (10x) NetBackup Administrator Installation, Configuration and upgrade administration on Windows, UNIX and Linux environments.
Cloud Point NetBackup skills, NetBackup Administrator Installation, Configuration and upgrade administration on Windows, UNIX and Linux environments.
NetBackup CloudScale & Snapshot Manager (Admin), NetBackup IT Analytics (Aptare), Administration in NetBackup Flex Appliances and Containerization, AWS Intermediate level, Azure basics, GCP basics, Carbonite Backup admin, NetBackup Self Service.
Proficient in Creation and Configuration of backup policies such as file systems, SQL, VMware, Oracle, NDMP for various NetBackup clients for both automated and manual backups.
Catalog Backups and Importing Images.
Modify and Optimize backup schedules.
Setup and Configure NetBackup Cloud Libraries, Disk libraries & Tape libraries.
Monitoring Activity Monitor for any errors in Backups, Restores or any other NetBackup operations.
Handling Restore Requests for File system, VM restores, NDMP restores, Databases (SQL, Oracle, and DB2) restores, etc.
Experience in AWS cloud with intermediate level
Liaising with Hardware Vendor/Symantec support and handling Vendor Escalations.
Provide operational support on a 24x7 rotation basis.
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
L3 Experience in managing NetBackup 7.x, 8.x Master Server, Media Server, and Clients across various Operating System platforms.
Latest version (10x) NetBackup Administrator Installation, Configuration and upgrade administration on Windows, UNIX and Linux environments.
Cloud Point NetBackup skills, NetBackup Administrator Installation, Configuration and upgrade administration on Windows, UNIX and Linux environments.
NetBackup CloudScale & Snapshot Manager (Admin), NetBackup IT Analytics (Aptare), Administration in NetBackup Flex Appliances and Containerization, AWS Intermediate level, Azure basics, GCP basics, Carbonite Backup admin, NetBackup Self Service.
Proficient in Creation and Configuration of backup policies such as file systems, SQL, VMware, Oracle, NDMP for various NetBackup clients for both automated and manual backups.
Catalog Backups and Importing Images.
Modify and Optimize backup schedules.
Setup and Configure NetBackup Cloud Libraries, Disk libraries & Tape libraries.
Monitoring Activity Monitor for any errors in Backups, Restores or any other NetBackup operations.
Handling Restore Requests for File system, VM restores, NDMP restores, Databases (SQL, Oracle, and DB2) restores, etc.
Experience in AWS cloud with intermediate level
Liaising with Hardware Vendor/Symantec support and handling Vendor Escalations.
Provide operational support on a 24x7 rotation basis.
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
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