SENIOR CONSULTANT

Cloud Network Specialist Role Responsibilities & Qualifications Responsibilities Handling tickets / Incidents via Service Now platform Lead technical incident calls as a SME Troubleshooting and providing break fix support to technical issues Perform root cause analysis of raised issues Defining process improvements and ensuring that the processes are adhered to Take shared ownership of resolving issues in a SLA driven environment Mentoring / training team members as a SME Testing and auditing as required from time to time Improves and maintains customer and employee satisfaction Work as part of a Follow the Sun support global support model Technology Knowledge Deep knowledge in R&S AWS Certified Advanced Networks / Cloud Architect or Azure Network components; Native AWS Load Balancers experience Hyperscalers integration with on-prem DCs, sites and application impacts; Capacity planning for hyperscalers and on-prem components Virtual router deployment and troubleshooting (BGP, EIGRP, OSPF, QOS, MPLS, WAN) SDWAN Viptela (Vmanage, VSmart, VBound, Vedge) Switch Cisco/Arista (STP, HSRP, SVI, EtherChannel, Stackwise, VSS, Nexus) WLAN Cisco Cisco Meraki Virtual Load Balancer - F5 Desirable P5GQualifications Min 10 years of Network Engineer experience supporting global network infrastructures; Extensive experience in deploying and supporting Virtual Devices, integration and hyperscaler NW environment Engineering level Hyperscalers accreditation Experience in working as part of a global support (follow the sun) model Cisco CCIE and other industry standard networking certifications Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services. Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems. Expert level knowledge for debugging network devices and outstanding Wireshark reading skills. Extensive hands-on experience with:o Cisco ASR, ISR and Catalyst product familieso Cisco Meraki Devices MS and MX Series. o Cisco Nexus 9K/7K/5K/2K (NXOS) Series of switches o Wireless LAN technologies Cisco and Aruba o F5 Load balancerso Cisco SD-WANSoft Skills Excellent verbal and written communication skills (English) Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other vendors; Excellent customer handling skills Ability to handle high pressure situations Certifications CCIE AWS - Certified Advanced Networks or architect AZURE - Certified F5-CSE/ F5-CTS 300-415 ENSDWI certification ITIL v4 (1.) To define skill capability building strategies and implement the same (2.) To identify attrition points and implement strategies for retention (3.) To manage technical interview panels and allocate technical specialists for projects (4.) To work with transition managers and SDMs for successful transition of projects (5.) To identify gaps in the existing customer environment for the specific tracks and strategies for new propositions development (6.) To analyse industry best practices and implement in customer OMCs and to identify upcoming technologies so as to ensure readiness to support (7.) To effectively manage team and conduct monthly reviews (8.) To review solutions for implementing automationorlean initiatives for repeated tasks