Demo

Senior Solutions Manager

HCL Technologies
Brazil, IN Full Time
POSTED ON 6/11/2024 CLOSED ON 7/3/2024

What are the responsibilities and job description for the Senior Solutions Manager position at HCL Technologies?

JD- Offshore SAP CO (Controlling) Support Team member:
Job Description:
SAP CO Support consultant offshore.
Achieve client expected business results. Interact with client for all the issues not limited to CO.
Interact with other functional and Technical Teams

Experience
7 years of very good experience in SAP CO, should have played the role of CO consultant.
Minimum 2 full life cycle implementations
Should be experienced in SAP upgrades, Roll out Implementations projects.
Should have worked in S4 Hana.
Should have worked on customer facing positions on key FICO consulting roles
Extensive experience in SAP S4 Hana Controlling for below areas.
1) Cost element accounting.
2) Internal order .
3) Project system (WBS).
4) Cost center accounting.
5) Activity planning
6) Product costing Discrete manufacturing process.
7) Profitability Analysis (CO-PA).
8) Basic FI configurations.
9) CO Month end / Year end activities.
10) Material ledger.
Understand complex business requirements in SAP Controlling and then design and implement solutions for same
Should have worked in SAP FICO support for Incidents, Service request and Problem management for ECC 6.0 S/4 Hana. Understand the Service Level Agreement (SLA)
Should be aware of business functions such as Month end processing for FI & CO, Yearend processing tasks etc
Understanding of accounting processes with ability to understand business processes from a customer perspective.
Should be able to independently write Business Requirement documents, Functional Specs, prepare Test scenarios and test cases.
Ability to multitask and manage multiple deliverables and projects at the same time.
Use expertise to resolve critical incidents and complex aging issues.
Ability to work in a team environment by effectively interacting with other team members in onsite offshore model.
Work closely with client IT team and business users to identify opportunities to improve business and SAP processes and design and implement solutions for same
Coordinate communication between offshore team and business user's doe daily operational activities
Very good team attitude and proactiveness

Job Duties & Responsibilities
Consultant will actively get involved and provide following services in scope of the engagement:
Incident Management: Acceptance of Ticket from Users, Analysis, and resolution of Incidents according to defined solution scope and agreed SLAs
Problem Management: Perform Casual Analysis periodically and fix recurring issues. Root cause analysis and resolution of Problems according to defined solution scope and agreed SLAs
Change Management: Analysis of Incidents/Requests involved for Change. Carry out Scope definition, commercial validation, Creation of Change Requests and seek approval from Application owner, Planning, and deployment of Change, Carry out Ticket-based documentation
Proactive Management: Carry out of interfaces/batch jobs monitoring activities. Monitoring alerts, categorization of alerts according to criticality, Creation of Incident Tickets for identified issues and/or critical alerts. Taking corrective actions by processing the Incident Tickets and Carryout proactive adjustment to relevant parameter to avoid further issues.
Continuous Improvement: Provide services which can help Customer to address efficiency challenges. Help to prepare Customers existing landscape for further improvements. Help in redirecting capacity from operations to create opportunity for innovation by benchmarking Assessment and operations. Help Design of Operations efficiency roadmap. Implement and Realize improvements. Identify use cases which can be automated to benefit for client and optimize operational cost
Carry out Ticket-ba
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