What are the responsibilities and job description for the Insurance Customer Service Representative position at Head Insurance Agency?
About us
Head Insurance Agency is a local family oriented business in Sherwood, WI. We are professional, agile and our goal is to provide an inviting family atmosphere and make insurance easy for our clients.
Our work environment includes:
- Modern office setting
- Growth opportunities
- Casual work attire
- Relaxed atmosphere
- Flexible working hours
- On-the-job training
Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring customer satisfaction.
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Analyze customer needs and recommend appropriate solutions
- Upsell products and services to maximize sales opportunities
- Conduct outbound calls to follow up with customers or provide additional information
- Communicate effectively with customers, demonstrating active listening skills and empathy
- Handle customer complaints or issues with patience and professionalism
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to achieve individual and team goals
Skills:
- Excellent verbal and written communication skills in English; fluency in Spanish is a plus
- Strong customer service orientation with the ability to handle challenging situations
- Proficient in using computer systems and software applications
- Ability to analyze customer needs and provide appropriate solutions
- Sales experience or the ability to upsell products/services is desirable
- Familiarity with phone etiquette and professional communication techniques
- Bilingual skills (English/Spanish) are highly valued
We offer competitive pay, comprehensive training, and opportunities for career growth. If you are passionate about delivering exceptional customer service and have the required skills, we would love to hear from you.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, duties, or requirements associated with the role of Customer Service Representative.
Job Types: Full-time, Part-time
Pay: $19.00 - $25.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
- No experience needed
Shift:
- 8 hour shift
- No nights
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
- Office
Ability to Relocate:
- Sherwood, WI 54169: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $25