Dental Service Specialist

Are you passionate about delivering exceptional patient experiences? Do you thrive in a fast-paced, community-focused environment? Health Care for the Homeless is seeking a Dental Service Specialist to support our interdisciplinary dental operations and ensure high-quality care for our clients.

In this essential on-site role, you'll serve as the welcoming face of our dental clinic, managing front desk operations, patient intake, scheduling, and insurance verifications. Your contributions will directly impact the well-being of our community's most vulnerable populations.

Key Responsibilities

• Greet and register patients, ensuring all demographics and insurance details are accurate.
• Manage front desk operations including appointment scheduling, patient communications, and referral tracking.
• Process releases of information and maintain compliance with HIPAA regulations.
• Facilitate smooth patient discharges, including referrals and follow-up scheduling.
• Support interdisciplinary teams and uphold a positive, service-oriented environment.
  
  

What We're Looking For

• Education: High school diploma or GED required; Associate degree preferred.
• Experience:
• 2 years in a dental clinic or similar healthcare setting.
• 2 years of customer service experience.
• Familiarity with Electronic Health Records (EHR) and practice management systems.
• Skills: Strong verbal and written communication, problem-solving, and multitasking abilities. Ability to remain calm and professional in challenging situations.
• Other Requirements: Personal vehicle and valid Maryland driver's license.
  
  

Preferred Qualifications

• Previous dental office experience.
• Security or de-escalation training.
  
  

Health Care for the Homeless is an equal opportunity employer.