What are the responsibilities and job description for the Medical Receptionist position at Health Partners of Western Ohio?
Medical Receptionist
3 - 12 hour shift 8:00 am - 8:00 pm (Mon-Fri)
SUMMARY:
The Center Receptionist provides first and last impressions of the organization so must be customer-focused and professional in carrying out responsibilities at our Kenton Community Health Center. The Center Receptionist is responsible for general office duties including, but not limited to, maintaining provider schedules, checking patients into and out of the health center, answering telephones, and filing.
DUTIES AND RESPONSIBILITIES:
- Greets patients, visitors and employees.
- Receives calls and schedules appointments.
- Answers/screens telephone calls and forwards to appropriate personnel.
- Records phone messages and distributes appropriately.
- Accurately enters patient information into the computer.
- Assembles patient medical record.
- Screens calls and visitors completely to determine the nature of the visit or phone call and the urgency of the contact to ensure a timely, efficient, and appropriate response.
- Takes and distributes detailed and accurate phone messages using the correct format to the appropriate staff member or area designated for phone messages.
- Assists management in reaching personnel from other departments when needed for consultation and referral. Determines items that can be handled personally, those which should be brought to the attention of the supervisor and those which should be referred to other areas.
- Ensures the equipment is functional and there is an adequate supply of all necessary forms stocked.
- Assists patients with completing information forms, as needed.
- Accurately documents in patient medical/dental record as needed.
- Accepts patient payments and records payments accurately.
- Copies income verification and enters information into Electronic Health Records.
- Retrieves lab reports/patient records from other health care providers.
- Accurately types and sends correspondence, memos, notices, and reports.
- Sorts, files, and retrieves correspondences, records, and documents upon request.
- Operates standard office machines and equipment.
- Sorts/collates mail and printed materials/notices for distribution.
QUALIFICATIONS:
- High school diploma or GED certificate, required.
- Associate Degree in Medical/Dental Office Administration, preferred.
- Ability to attend to multiple tasks at the same time.
- Ability to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols.
- Effective oral and written communication skills.
- Ability to work with persons from a wide diversity of social, ethnic and economic backgrounds is necessary.
BENEFIT OFFERED:
- Paid Time Off (PTO)
- Insurance (Medical, Dental, and Vision)
- Paid Holidays
- 403b Retirement with up to 8% match (starts at 3% and increases with time of service at HPWO)
- Tuition Reimbursement
- Free Access to the Headspace App
- Training Opportunities
- Eligible to apply for the Emerging Leaders Program after 1 year of Employment
- Annual Continuing Education/Work Supply Allowance ($500)
- Birthday and Work Anniversary Gifts
- Annual Raises and Bonuses