What are the responsibilities and job description for the Development Associate position at Healthcare For the Homeless Inc?
Overview
The Development Associate is a member of a collaborative, community-centric Development department that strengthens relationships with donors while increasing support and awareness of the agency. This role is responsible for supporting department operations and donor stewardship.
Key Role Responsibilities
Accurately records gifts in the CRM and produces giving reports
Guided by self-disclosure and/or publicly available information, maintains and updates donor records within the CRM
Produces accurate and appropriately personalized acknowledgement letters/emails in a timely manner
Ensure offers of in-kind gifts-are appropriately vetted with program staff prior to acceptance; coordinates receipt of in-kind gifts with the Clinic Administration department.
Responds to donor inquiries to address needs and answer questions
Supports agency involvement in workplace giving programs, federated campaigns and enrollment in donor incentive programs
Reconciles donations with the Finance department monthly
Provides administrative support for activities such as mailings, thank-a-thons and events
Key Agency Responsibilities
In addition to role responsibilities, each staff member has the following responsibilities as a part of their employment:
Models and reinforces our core values: dignity, authenticity, hope, justice, passion and balance
Actively participates in both performance improvement and advocacy activities that support the agency mission
Protects our clients’ personal health information by maintaining compliance with HIPAA and relevant health care related IT security regulations
Performs other duties on an as-needed basis
Knowledge, Experience and Skills
Formal Education and Training
High School diploma or equivalent required
Associate’s degree, preferred; relevant work experience may substitute for formal education
Experience
One or more years of experience working in a fast-moving environment or related field
One or more years of experience providing customer service to a range of customers
Experience in word processing
Experience with data entry in spreadsheets and/or databases
Experience with fundraising software; The Raiser’s Edge preferred
Experience in mail handling
Skills
Exemplifies professionalism through positivity and good customer service
Holds self to high standards of honesty and integrity
Persistent, action-oriented and deadline-driven
Builds rapport; has good interpersonal and communication skills
Learns and adapts quickly; is self-reflective
Health Care for the Homeless is an equal opportunity employer and is committed to racial equity and inclusion. We make a particular effort to recruit and promote Black, Indigenous and People of Color (BIPOC) for open positions. BIPOC, LGBTQIA individuals, people with disabilities, and people with other marginalized identities are encouraged to apply.
This is a "flexible" position: At least 50% of position will be remote. General telework location must be within reasonable driving distance of our Baltimore-based offices.
