Customer Support Administrator

PURPOSE:  

To ensure excellent service standards and maintain high customer satisfaction

JOB SUMMARY:  Responsible for maintaining an orderly front office environment while completing daily tasks. Responsible for receiving and entering all order quantities as supplied by the customer. Create complete and accurate tags to insure customer delivery is accurate.

ESSENTIAL FUNCTIONS:     

• Should be accurate and efficient
• Able to recognize and follow-up with customer order errors 
• Receive and keep track of all company purchase orders and credit card.
• Work with CS and management to solve problems and correct order discrepancies.
• Monitor emails for short order notice changes
• Ensure workspace is clean and free of debris
• Create spreadsheets with demands based on customers' orders.
• Report errors in orders / late orders
• Appropriately communicate problems
• Be a team player.
• Answer and direct phones calls
• Greet visitors and vendors
• Additional tasks as assigned

JOB QUALIFICATIONS AND PHYSICAL REQUIREMENTS:  

• Must be able to take and follow directions.
• Knowledge of computer programs (Microsoft office, excel, teams, etc). 
• Maintain acceptable body hygiene and appearance per employee Handbook.
• Sit/walk for extended periods of time.
• Able to complete duties accurately.
• Must be able to communicate effectively and professionally
• Must be able to read and write English.
• Must be able to accurately perform simple mathematics.
• Must be punctual.