TMS Technician/Patient Care Coordinator- PsyFi TMS

Job Title:
TMS Technician/Patient Care Coordinator

Location:
PsyFi TMS - Edina, MN

Position Type:
Full-Time

Overview:
We are seeking a dedicated and skilled TMS Technician to join our team, focusing on TMS (Transcranial Magnetic Stimulation) and Spravato (ketamine) treatments. In addition to patient care, this position will also involve helping with front desk tasks, ensuring a seamless and professional experience for all patients. You will play a vital role in delivering high-quality care by administering treatments, assisting patients, and supporting clinic operations. This role requires excellent communication skills, attention to detail, and a commitment to patient-centered care.

Key Responsibilities:

Patient Care and Support:

• Greet patients and assist with the check-in process.
• Prepare patients for TMS and Spravato treatments, ensuring they are comfortable and informed.
• Administer TMS treatments following established protocols and safety guidelines.
• Monitor patients during Spravato treatments and provide support as needed.
• Accurately measure and record vital signs, including blood pressure, heart rate, and oxygen levels.
• Educate patients on treatment processes and answer any questions.

Front Desk Duties:

• Assist with answering incoming calls, scheduling appointments, and managing the clinic calendar.
• Greet patients warmly, verify insurance information, and collect copays.
• Handle patient inquiries and follow-up communications, including voicemails and emails.
• Maintain a clean and organized waiting area to ensure a welcoming environment.
• Support insurance verification and assist with claims as needed.

Administrative Tasks:

• Maintain and manage daily schedules, ensuring accurate documentation in patient charts and sending reminders as needed.
• Prepare and clean TMS equipment and treatment rooms following each session.
• Ensure compliance with infection control protocols and clinic hygiene standards.
• Record patient interactions and treatment data in electronic health records (EHR).
• Coordinate effectively with healthcare providers and other team members.

Accountability Items:

• Administer and monitor TMS treatments with precision and care.
• Monitor and support patients undergoing Spravato treatments.
• Follow and enforce all clinic policies and treatment protocols.
• Manage incoming inquiries related to TMS and Spravato treatments, including voicemails and follow-up communication.

Emergency Response:

• Assist in medical emergencies following established protocols.
• Provide immediate care to patients until additional help arrives.

Qualifications:

• Previous experience in a healthcare or clinical setting, preferably with experience in TMS and Spravato treatments.
• Certification in TMS administration (or willingness to obtain certification).
• Strong understanding of medical procedures, infection control, and patient monitoring.
• Proficiency with electronic health records (EHR) and clinical documentation systems.
• Excellent interpersonal and communication skills, with the ability to build trust with patients and colleagues.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Flexibility to assist with front desk and administrative duties as needed.