IT Application Adoption Specialist

The IT Application Adoption Specialist will guide the companys technology adoption initiatives to ensure that our organization is getting the most out of our technology. The role will be responsible for helping the business by driving adoption and use of our enterprise software/applications. The role reports into the IT Department and work closely with key stakeholders throughout the organization to develop and execute a holistic strategy, based on value and impact with a strong focus on learner experience.

JOB RESPONSIBILITIES:

• Assesses, plans, develops, and implements educational programs for staff based on needs assessments, new computer applications, system updates, and other organizational goals and changes.
• Proactively meets with key stakeholders across the organization and hold regular meetings to understand their technology usage and adoption.
• Coordinates and implements instructional material in an orderly and professional manner that is easily accessible by staff.
• Produces metrics to gauge technology adoption tracking improvements and addressing proficiency gaps.
• Actively communicates adoption concerns and feedback from the business to IT leadership.
• Develops training program to foster a learning environment across the organization.
• Works alongside pilot groups & testers of new technology to define adoption strategies and training content.
• Supports IT projects in developing, organizing, implementing, and presenting training documentation and materials to staff members.
• Conducts regular live, recorded, and online end-user training sessions.
• Delivers and gathers training evaluation surveys for new hire training sessions to improve future trainings.
• Assures that training documentation reflects the current practice is updated as needed when enhancements/upgrades take place, and the appropriate people have access to documents
• Researches problems raised by staff and identifies trends and problem areas.
• All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
• Performs other duties as assigned.

REQUIRED QUALIFICATIONS:

Education/Training

• High School Diploma or equivalent
• Associate Degree in the field of computer science or related field (not required but highly preferred)

Experience

• At least 1-4 years of technical training experience, development of training schedules including record keeping of all training completed.
• Previous experience in a healthcare environment (not required but highly preferred)

Skills/Job Requirements

• An ability to learn technologies and explain technical issues to a variety of audiences.

• Creation of metrics and using those to drive change.

• Ability to deliver training and adoption initiatives on an enterprise scale.

Technology Skills

• Knowledge of a variety of computer hardware and software (Windows 7|10, Windows Server Administration 2012, 2016, and 2019, help desk ticketing software, anti-virus installation and management, Office 365 Administration, Avaya IP Office, Chronical, Office 365 Integration, Polycom)

• MS Project, SharePoint Administration and Development, Zoom, Agnes, etc. (not required but highly preferred)

REQUIRED TRAINING:

• All assigned Relias training.