Front Office Specialist

HealthQuest Physical Therapy is seeking an energetic enthusiastic individual for a Front Office Specialist position at our Clarkston location.

This is a Part Time position. Must be available Monday through Friday from 7 a.m. - 7 p.m. Set schedule to be determined with potential offer.

If you are ready for a great opportunity and the potential for unlimited advancement, apply on our website at https://hqpt.com/jobs/fos/

This position is responsible for answering, handling and screening incoming telephone calls, greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including the collection of payments, scheduling appointments, and working with the team to ensure our patient’s needs are met.

Front Office Specialists’ Responsibilities:

• Greet patients in a friendly, outgoing manner in person and on the phone; ideal candidate would be empathetic to patient conditions and do whatever is needed to help, accommodate, and support the patient’s success in therapy
• Ensure 360 communication with patients, physicians, other staff members and anyone else involved in the patient’s care – including any necessary follow-ups
• Maintain complex schedules while ensuring that all patients are scheduled the appropriate number of visits which may include working with other staff members to accommodate patient needs
• Verify and explain insurance benefits to every patient, as well as obtaining and tracking any authorizations needed
• Accurate data entry into our electronic medical system
• Collect Co-pays in an accurate, timely and professional manner
• Able to multitask in a fast-paced, demanding environment while staying on top of daily reports and tasks
• Maintain a clean and organized work environment, ensuring filing, requests, scanning, and faxing is timely completed.
• Our Front Office Specialists report to the office manager and clinic director and may be asked to perform any additional tasks.

Qualifications:

• High School Diploma
• Excellent communication skills
• Highly Efficient & Organized
• High Level of Accuracy & Detail Orientated
• Positive Attitudes
• Problem Solving & Critical Thinking
• Insurance Benefit Verification Experience
• Multi-tasking ability

This is a very busy and fast paced position. Must possess a high level of accuracy, detail and organization and follow direction well.

Work Remotely

• No

Job Type: Part-time

Education:

• High school or equivalent (Preferred)

Work Location: One location