What are the responsibilities and job description for the IT Help Desk Technician position at HEALTHSOURCE OF OHIO?
Job Details
HealthSource of Ohio is seeking to hire an IT Help Desk Technician who is passionate about providing quality healthcare to our patients and communities. We are looking for Friendly, Accessible, Credible individuals to join a great team.
Responsibilities:
Qualifications:
Physical Activity: 26-15% Lift/Carry, Push/Pull (Avg lbs. 10-75), Reach Overhead, Climb, Squat/Bend/Kneel, Sit, Stand, Walk/Move About
HealthSource of Ohio is an Equal Opportunity/Affirmative Action Employer:
Minority/Female/Disabled/Veteran
PIaaba70c43bb1-9
Responsibilities:
- Manage and resolve IT Help desk support requests (including calls, emails, chats, tickets, and walk-ups) for all users within the HSO organization
- Effectively and efficiently communicate, troubleshoot, and resolve user issues, coordinating internal and external (vendor) resources when necessary
- Track all issues, communications, and resolutions in the HSO Ticketing System
- Create documentation for common issues
- Work with IT team for escalation of advanced user or system issues
- Assist IT department in other projects as necessary
- Be part of an on-call rotation providing after-hours support as needed for urgent issues
- Continually learn and understand the HSO IT environment
- Other duties as assigned
Qualifications:
- Experience relevant to the functions of this job is required
- Bachelor's Degree in Information Technology or Computer Science and/or relevant certifications
- Strong attention to detail, follow-through, and thorough work
- Ability to multi-task, meet deadlines, and prioritize workload
- Must learn quickly, adapt to change, and create solutions to common problems
- Understand the basics of HIPAA and information security
- Willingness to work on-call and off-hours as needed
- Regular local travel to all HealthSource locations is required. Job will be based in Loveland. HSO has 17 locations in these Ohio counties: Hamilton, Clermont, Brown, Adams, Highland, Warren, Clinton, and Fayette
Physical Activity: 26-15% Lift/Carry, Push/Pull (Avg lbs. 10-75), Reach Overhead, Climb, Squat/Bend/Kneel, Sit, Stand, Walk/Move About
HealthSource of Ohio is an Equal Opportunity/Affirmative Action Employer:
Minority/Female/Disabled/Veteran
PIaaba70c43bb1-9
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $42,200 - $53,400
