What are the responsibilities and job description for the Phone Nurse - Family Practice position at Healthstar/CPS?
Job Details
Description
Essential Functions:
Education
LPN degree; CCNA Certification. On-the-job training in triage.
License and Registrations
State LPN license; CCMA Certification
Current CPR Certificate
Description
Essential Functions:
- Answers telephone, screens calls, retrieves voicemails, and returns patient calls.
- Responsible for calling in prescribed medications and refills.
- Responsible for scheduling procedures, certain medical tests and referral appointments by scheduling dates, times and locations, coordinating and rescheduling as necessary.
- Responsible for communication with patients regarding patient information and education.
- Answers questions regarding patient appointments and testing.
- Responsible for pre-certing requirements for all procedures and medications.
- Responsible for scheduling appointments, verifying all necessary information such as demographics and insurance information in the patient medical record or file.
- Responsible for electronic patient prescription services including communication with pharmacies and verification of all medical prescriptions.
- Clinical responsibilities include patient triage (weight, blood pressure, temperature readings, updating medication list and obtaining and documentation of chief complaint).
- Must be knowledgeable of EMR.
- Must be trained in phlebotomy, EKG’s and PFT’s.
- Must be cross-trained as a scribe for EMR.
- Assists other staff as directed.
- Responsible for other clinical job functions as directed.
- Attends meetings as required.
- Must demonstrate current competencies applicable for the position such as strong computer skills and good communication skills.
- Ability to enter accurately data.
- Knowledge of clinic/medical practice procedures related to all medical operations.
- Knowledge of phone system, copiers, and fax machines.
- Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all patients and callers.
- Must be well organized and detail organized and be able to work independently without much supervision.
- Must have skills in critical thinking, communication, listening, influence and decision making.
- Must have the ability to work cooperatively as a member of office staff and team.
- Mostly sedentary position.
- Hand/arm injury possible from repetitive movements.
- Stress generated if high volume of calls and emergencies.
Education
LPN degree; CCNA Certification. On-the-job training in triage.
License and Registrations
State LPN license; CCMA Certification
Current CPR Certificate