Sr. Director, Sales, Clinical Staff Development

Description

As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream’s brands include best-in-class apps, software, and specialized solutions. Over the last 30 years, our Company has remained committed to solving big problems and growing into new product lines, including VerityStream, scheduling and capacity management apps, and more. We are constantly innovating and finding new ways to positively impact healthcare organizations. 

What does our values-based culture offer you? 

• A collaborative work environment 
• A mission-oriented mindset 
• Work-from-home flexibility 
• A chance to grow your career 

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation! 

We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.   

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you! 

We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments. 

Job Description

Your Role As a HealthStreamer 

Position Summary

The Sr. Director, Clinical Staff Development will be responsible for leading a team of sales Solution Executives that are responsible for selling HealthStream's portfolio of clinical solutions into the healthcare market. In this role, the Director of Sales will be responsible for all managerial responsibilities to ensure optimum performance of the sales team including defining and implementing strategic sales planning, achieving sales goals, forecasting accuracy, analyzing sales data, and meeting with key clients.

Strategic:

• Develop, implement, and lead specific strategic sales plans to accommodate corporate goals. Cultivate a team culture of trust, comradery, expertise, and accountability to achieving sales goals.

Operational:

• Direct sales forecasting activities (weekly, monthly, quarterly) and set team and individual performance goals.
• Prepare data and analysis of individual sales/team performance and results.
• Meet with content provider partners.
• Develop and update territory plans, manage pipeline in CRM system, update plans and pipeline, support sales leadership in strategy formulation, and present plans / pipeline to sales leadership effectively and succinctly.
• Participate in sales committees as needed to help support and achieve the VP, Head of Sales specific annual goals.

Management:

• Direct staffing management to include talent acquisition, successful onboarding & training and performance evaluations to develop and grow an A sales team.
• Plan, schedule and coordinate weekly, monthly, quarterly and annual team meetings.
• Travel with staff to meet clients and provide instant sales feedback.
• Ability to identify performance issues of team members and to have difficult conversations as necessary to address.
• Undertake personal and professional development opportunities to include developing and maintaining outstanding product knowledge, building deep expertise in healthcare trends, and continuing to enhance skills and abilities such as communication, presentation, negotiations, and teamwork.

Miscellaneous:

• Direct sales team in response to request for proposals, support quality RFI/FRP response strategy, and monitor pricing strategies.
• Assist in the negotiation and closing of business including negotiating contract terms, secure commitment and signature, processing contracts in contract management system, and effectively transitioning client to the implementation phase to ensure long-term customer success.
• Work cross-functionally with Marketing, Product, Operations, Success Management, and Project Managers to create value-added customer solutions aligned with our vision, business principles, and values.

Qualifications

What You Will Need to Be Successful

Education, Experience and Knowledge Required:

• Bachelor's degree or higher required. Nursing degree (BSN) or clinical license preferred.
• 10 years identifying and closing new business sales opportunities in healthcare.
• Proven track record of exceeding sales goals in a management capacity.
• 5 years of sales management experience in a healthcare technology company.
• Deep knowledge of healthcare industry, including buying cycles, key trends, value propositions, and critical success criteria.
• Excellent customer service and communication skills (both verbal and written)
• Strong presentation skills and executive presence.
• Strategic mindset, strong business acumen, and effective negotiation skills.

• Multi-task oriented; works with a sense of urgency and a desire for excellence in performance.
• Enthusiasm and initiative, and ability to operate independently with limited oversight.
• Ability to travel 25% 40%.

Skills and Abilities Required:

• Solid computer skills- Office Suite
• Knowledge with CRM tools such as Salesforce
• Use of online demonstration tools (i.e. WebEx, MS Teams)
• Excellent written and verbal communication skills
• Accountability to achieving sales and corporate goals.
• Servant leadership traits required in order to successfully support, guide, lead, and motivate a team while setting clear expectations and building a positive team spirit.
• Ability to mobilize others to fulfill the vision.
• Ability to lead in a dynamic and complex team selling environment.
• Ability to communicate well with all levels of personnel.
• Ability to have a point of view and to clearly articulate it- have a voice.

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance

• Paid Time Off
• Parental Leave

• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability

• Medical Bridge Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• Legal Protection

• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team! We hope you join us and be a HealthStreamer!