Sr. Product Manager

Description

As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream’s brands include best-in-class apps, software, and specialized solutions. Over the last 30 years, our Company has remained committed to solving big problems and growing into new product lines, including VerityStream, scheduling and capacity management apps, and more. We are constantly innovating and finding new ways to positively impact healthcare organizations. 

What does our values-based culture offer you? 

• A collaborative work environment 

• A mission-oriented mindset 

• Work-from-home flexibility 

• A chance to grow your career 

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation! 

We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.   

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you! 

We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments. 

Job Description

Your Role As a HealthStreamer 

Position Summary

The Sr. Product Manager (Skills & Clinical Decision Support and Preceptor Development) is part of a team responsible for a specific product family and reports to the product management leader. The Sr. Product Manager supports and grows products throughout their life cycle, working in a matrix environment across multiple internal departments, interfacing with customers, researching and identifying options to improve the product(s). This role works across multiple internal departments to define and implement the product family’s vision and roadmap, assuring measurable attainment of revenue and customer satisfaction goals, and aligning all activities with HealthStream’s organizational strategy and goals.

This position does not have direct reports.

Essential Duties and Responsibilities

• Create confidence, clarity, and customer connection for all product stakeholders.

• Create and manage strategy for one or more products within the context of the overall product family and organizational priorities. Grow sales and revenues for assigned products. Conduct research to fully understand the competitive environment, market share and financial performance and report internally on this analysis. Lead a shared understanding of target customers, markets, buyer and user personas. Serve as the face of the product across the company, directing organization-wide initiatives and leading the product launch process. Assure accurate and complete understanding of products through routine internal training and other forms of internal and external communication. Identify, resolve, and monitor customer and product issues with the assistance of client services support.

• Assist in the development and execution of sales plans. Produce well-researched and well-founded product pricing and appropriate incentive/discounts. Prioritize the production of marketing materials and sales-supporting activities. Identify marketing opportunities such as professional conferences and other events that provide access to potential customers.

• Champion the customer experience and product vision, plan and execute the product roadmap. Use data effectively to drive a comprehensive understanding of the customer, product and process. Publish product artifacts on key features or topics to ensure clarity and organizational alignment on direction. Lead one or more development teams through the grooming and sprint planning process, establishing clear priorities and requirements. Develop an integrated plan for development, sales and client success teams to ensure that all aspects of the product experience are world class. Foster a learning culture through active customer discovery, proof-of-concepts and continuous improvement.

• Research and evaluate potential new partnerships and other external opportunities. Make recommendations for future new partnerships and manage product enhancements with existing partners. Conduct negotiations with partners to finalize business relationships and contracting, with the support of Product Management leadership and internal legal counsel. Manage the ongoing relationships with existing partners, including gaining a deep understanding of their business and enhancing the business and technical relationships with existing partners.

• Drive greater ecosystem value by creating offerings that are integrated across HealthStream product lines.

Qualifications

What You Will Need to be Successful

Education, Experience and Knowledge Required

• Master's degree in a related field, preferably MBA

• Firsthand nursing experience, or deep experience with nursing as primary customer

• Prefer experience in precepting and developing preceptors

• Experience with nursing competency skill development

• 3 or more years in a product management or related leadership role

• Partner and/or vendor relationship management experience

Skills and Abilities Required

• Excellent written, verbal, and presentation skills

• Able to think big-picture strategy and then form and execute detailed tactical plans

• Successfully uses technical applications for business purposes (Salesforce, Microsoft suite - especially Excel and PowerPoint) 

• Generally tech-savvy

• Collaborative/owner mentality, willing to lead through ambiguity while still owning performance

• Curiosity, a desire to hear opinions and ideas that challenge your own

• Plans and executes own activities with generally-defined goals and minimal supervision

• Manages activities for multiple concurrent and complex projects with the appropriate prioritization and focus

• Works within a multi-disciplinary and cross-functional team with respect towards others and focused on successfully meeting team goals

• Appropriately influences cross-functional team members without formal authority or management control

• Establishes high level of trust and credibility internally, with business partners, and with customers

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance

• Paid Time Off

• Parental Leave

• 401k and Roth

• Flexible Spending Account

• Health Savings Account

• Life Insurance

• Short- and Long-Term Disability

• Medical Bridge Insurance

• Critical Illness Insurance

• Accident Insurance

• Identity Protection

• Legal Protection

• Pet Insurance

• Employee Assistance Program

• Fitness Reimbursement

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team! We hope you join us and be a HealthStreamer!