What are the responsibilities and job description for the Dental Office Front Desk Receptionist- Gulfport, MS position at Healthy Smiles Family Dentistry?
Benefits:
The front desk receptionist will enhance the patient experience and safeguard patient care by serving as the customer point of contact with the practice, ensuring a cohesive patient journey through all areas of the practice. The front desk receptionist will champion the customer experience with all team members and provide essential support services to our specialists.
What you’ll do:
What you’ll bring:
- 401(k)
- 401(k) matching
- Competitive salary
- Paid time off
- Training & development
The front desk receptionist will enhance the patient experience and safeguard patient care by serving as the customer point of contact with the practice, ensuring a cohesive patient journey through all areas of the practice. The front desk receptionist will champion the customer experience with all team members and provide essential support services to our specialists.
What you’ll do:
- Be the first point of contact for new patients to the practice, and existing patients expressing an interest in treatments
- Verify the patient's insurance and confirm their appointments
- Maximize treatment conversion in the practice. Maintain the highest levels of communication regarding treatment plans, financial options, prior authorizations, and converting treatment plans into scheduled appointments
- Confidently discuss the treatment and the fees involved
- Respond to telephone and email inquiries for patients considering specialist treatments in a positive, efficient, and friendly manner
What you’ll bring:
- Proven experience delivering exceptional, client-focused customer service
- Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease
- Care and empathy, people will be visiting with a variety of health concerns, and you’ll need to provide a compassionate service
- Great time management and flexibility, you’ll need to switch tasks and support where needed throughout your shift
- Excellent attention to detail