What are the responsibilities and job description for the Customer Success Strategist position at Hearst Connecticut Media Group?
Job Description
Hearst Connecticut Media Group, is looking for a highly motivated Customer Performance Manager to support our Digital Advertising teams. The Customer Performance Manager is responsible for building lasting rewarding relationships with our customers. Critical to success is the prompt on-boarding and resolution of customer issues, ensuring customers quickly realize maximum value from our marketing solutions. Therefore, the CPM must possess a strong knowledge of digital products including SEO, SEM, Social Media Advertising, Programmatic Display, Email Marketing, and website management. If you are a high achiever that is laser focused on exceeding your customer’s expectations, let’s chat! This role is Hybrid with the expectation to work in the Norwalk office 2 to 3 days a week
RESPONSIBILITIES:
With 2,500 employees across the nation, HNP encompasses a network of 24 daily and 52 weekly publications, including the San Francisco Chronicle, Houston Chronicle, San Antonio Express-News and Albany Times Union, several top digital-only news and lifestyle sites, marketing services businesses, and entertainment businesses such as King Features Syndicate.
At HNP, we are investing in new and innovative ways to tell stories – growing newsrooms, diversifying tools, evolving platforms – to support the millions of people who trust us each month to help them make decisions, take action and be inspired.
Be a part of something bigger – your headline awaits.
About Us
Hearst Connecticut Media Group is the leading news organization in the state, serving readers across all platforms through its news portfolio — including CT Insider, the Connecticut Post, New Haven Register, Danbury’s News-Times, Greenwich Time, Stamford Advocate, The Register Citizen, The Middletown Press, The Norwalk Hour, Connecticut Magazine and more. With the largest news gathering team in the state, Hearst Connecticut has a serious journalistic commitment to provide local, watchdog and investigative reporting that informs, educates and entertains the communities they serve. In addition to its journalism, the organization provides innovative, unique advertising and marketing solutions for local and regional businesses to grow and succeed.
Recognizing the diverse needs of our candidates, if you are interested in applying for employment and need assistance or an accommodation to use our website or regarding the application process, please contact us by email at hnpemployment@hearst.com . Please do not use this email address to inquire about the status of applications. We will only respond to inquiries concerning requests for a reasonable accommodation through this email address.
Hearst Connecticut Media Group, is looking for a highly motivated Customer Performance Manager to support our Digital Advertising teams. The Customer Performance Manager is responsible for building lasting rewarding relationships with our customers. Critical to success is the prompt on-boarding and resolution of customer issues, ensuring customers quickly realize maximum value from our marketing solutions. Therefore, the CPM must possess a strong knowledge of digital products including SEO, SEM, Social Media Advertising, Programmatic Display, Email Marketing, and website management. If you are a high achiever that is laser focused on exceeding your customer’s expectations, let’s chat! This role is Hybrid with the expectation to work in the Norwalk office 2 to 3 days a week
RESPONSIBILITIES:
- Overseeing accounts & act as primary point of contact throughout customer lifecycle
- Foster strong and long-term client relationships
- Recommend, plan, and implement digital marketing and advertising strategies that align with client’s requirements and marketing goals
- Onboard new customers and ensure campaigns go live in a timely manner.
- Analyze, Track KPIs & Report on campaign success and identify areas of concern
- Resolve any customer account issues originating from customer calls or internal groups
- Collaborate with sales teams as needed to achieve up-sell opportunity
- Act as a team player and contribute to the team's revenue success
- Strong knowledge of digital products including SEO, SEM, Social Media Advertising, Programmatic Display, Email Marketing, and website management.
- Google Analytics experience preferred.
- Excellent analytical & communication skills.
- Ability to establish and maintain effective working relationships with all levels of the organization and external clients
- Ability to respond to frequent demands of multiple customers (internal and external)
- Solid time management skills and able to handle multiple tasks in a fast-paced atmosphere
- Outstanding computer skills including solid knowledge of Excel, Word, PowerPoint, Salesforce
- College degree preferred and 2 – 3 years of experience working in digital media services, sales support, marketing, and/or a customer service environment.
With 2,500 employees across the nation, HNP encompasses a network of 24 daily and 52 weekly publications, including the San Francisco Chronicle, Houston Chronicle, San Antonio Express-News and Albany Times Union, several top digital-only news and lifestyle sites, marketing services businesses, and entertainment businesses such as King Features Syndicate.
At HNP, we are investing in new and innovative ways to tell stories – growing newsrooms, diversifying tools, evolving platforms – to support the millions of people who trust us each month to help them make decisions, take action and be inspired.
Be a part of something bigger – your headline awaits.
About Us
Hearst Connecticut Media Group is the leading news organization in the state, serving readers across all platforms through its news portfolio — including CT Insider, the Connecticut Post, New Haven Register, Danbury’s News-Times, Greenwich Time, Stamford Advocate, The Register Citizen, The Middletown Press, The Norwalk Hour, Connecticut Magazine and more. With the largest news gathering team in the state, Hearst Connecticut has a serious journalistic commitment to provide local, watchdog and investigative reporting that informs, educates and entertains the communities they serve. In addition to its journalism, the organization provides innovative, unique advertising and marketing solutions for local and regional businesses to grow and succeed.
Recognizing the diverse needs of our candidates, if you are interested in applying for employment and need assistance or an accommodation to use our website or regarding the application process, please contact us by email at hnpemployment@hearst.com . Please do not use this email address to inquire about the status of applications. We will only respond to inquiries concerning requests for a reasonable accommodation through this email address.
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