PROVIDER PANEL REPRESENTATIVE

Summary: The Provider Panel Representative will act as administrator for all providers in handling scheduling templates, assuring that all patients are current and up to date in the provider-patient panel.
Reports to: Operations Supervisor

Supervises: N/A

Dress Requirement: Business casual

Work Schedule:

Monday through Friday during standard business hours

Times are subject to change due to business necessity

Non-Exempt

Job Duties, these are considered essential to the successful performance of this position:

• Create all Resources/ Providers in the Practice Management System.
• Create all Resources/Providers in Practice Manager system.
• Conduct schedule blocking and changes.
• Maintain provider patient panel.
• Create and Maintain the location changes in the Practice Management System.
• Other duties as assigned

Job Qualifications (Experience, Knowledge, Skills and Abilities)

• Associates Degree preferred, experience may be considered.
• Willingness to work with all cultural and socioeconomic groups without judgment or bias
• Compliance with the HIPAA law and regulation; ability to confidentially retain information, passing only necessary information to those needed to perform their duty
• Ability to work with minimal supervision and exercise sound independent judgment
• Knowledge of MS office applications

Facility Environment:

Heart of Ohio Family Health Centers operates in multiple sites in Central Ohio. The facilities have a medical office environment with front-desk reception area, separate patient examination rooms, pharmacy stock room, business offices, hallways and private toilet facilities. Both facilities are on the main ground floor and ADA compliant.

This position’s primary work area is in an office setting shared by other co-workers with similar tasks and functions.

This work area is:

• kept at a normal working temperature
• sanitized daily
• maintains standard office environment furniture with adjustable chairs
• maintains standard office equipment; ie, computer, copier, fax machine, etc. at a normal working height

Physical Demands and Requirements: these may be modified to accurately perform the essential functions of the position:

• Mobility = ability to easily move without assistance
• Bending = occasional bending from the waist and knees
• Reaching = occasional reaching no higher than normal arm stretch
• Lifting/Carry = ability to lift and carry a normal stack of documents and/or files
• Pushing/Pulling = ability to push or pull a normal office environment
• Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly
• Hearing = ability to accurately hear and react to the normal tone of a person’s voice
• Visual = ability to safely and accurately see and react to factors and objects in a normal setting
• Speaking = ability to pronounce words clearly to be understood by another individual