Demo

Patient Coordinator

HeartGift Foundation
Houston, TX Full Time
POSTED ON 1/14/2025 CLOSED ON 4/10/2025

What are the responsibilities and job description for the Patient Coordinator position at HeartGift Foundation?

Houston, Texas area 1099 CONTRACT / Part-Time Placement

Pay : $17,600 / year to help navigate a total of EIGHT patients / year.

Please do not apply if you are not interested in a contract / part-time position.

Is an integral member of the HeartGift team who works to provide support in the coordination of care for

EIGHT patients / year and lives in the Houston, Texas area.

Assist patients in navigating through all the steps in obtaining the necessary and appropriate care. Ensures a seamless transition from travel from abroad, surgery, and inpatient to post-discharge follow-up in the outpatient clinic.

Responsible for assisting the Executive Director in the cultivation of host-family volunteers and logistics to facilitate and navigate the patient referral process, including intake, verification of necessary documents, medical records, and scheduling.

Reports to

Janna Altman, Executive Director Houston Chapter

Employment / Work Type : Contract Services / 1099 Contractor / Work from home

Travel : 50-75% (within Houston area)

Core Responsibilities :

Host Communities

  • Assist in identifying, recruiting, screening, and training new host communities
  • Provide host volunteers with times of travel, medical appointments, and corporate angel / donor / PR events as related to the patient
  • Provide host volunteers with education about the patient’s culture and any requirements the child and / or caregiver may have
  • Ensure adequate volunteer support and translation services for each patient
  • Maintain and cultivate relationships between host-family volunteers
  • Maintain daily contact with the current host community to assist as needs arise while a child is in their care

Patient Liaison

  • Assist in maintaining a collaborative relationship with HeartGift partner hospital, medical service providers, and their staff
  • Schedule and attend all medical appointments, including surgery day
  • Provide open and timely communication between caregivers and medical professionals
  • Ensure proper and safe transportation and interpreters are accessible for medical appointments
  • Coordinate signatures of all necessary releases (medical, media, OR observers)
  • Maintain patient files for HeartGift
  • Obtain copies of all medical reports from the child’s physician, to be given to the child’s caregiver upon return to their home country
  • Administration

  • Responsiveness to emails, phone calls, and text messages from internal and external partners in a timely manner
  • Work independently (remote work environment)
  • Collaboration

  • Update Patient Services Manager and Executive Director of patient appointments and surgeries / overall healthcare, and ensure compliance with policies / guidelines
  • Knowledge, Skills, and Abilities

  • Proficient in email / calendar / meeting request programs / remote login
  • Requirements

  • Some travel, nights, and weekend work required
  • Must have reliable transportation
  • Must provide proof of insurance (vehicle)
  • Must have a flexible schedule
  • Must be available / on call when the patient is in town
  • Salary : $17,600

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