Front Desk Concierge

Agency Description:

Hearth, Inc. is a non-profit organization dedicated to the elimination of homelessness among the elderly population of Greater Boston and beyond. Hearth is unique in its development and operation of permanent, service enriched housing with services specifically designed to support formerly homeless elders to age with dignity. In addition, Hearth’s Outreach team provides housing placement, case management, and advocacy for elders who are homeless or at high risk of homelessness. www.hearth-home.org

If you are looking to work for an organization where you can truly make a difference, Hearth is the place for you! If you want to improve the lives of formerly homeless adults and help them to maintain permanent housing, join our team. Learn how your talents can help us achieve our mission so many elders have a place to call home.

Diversity and Inclusion

Hearth believes in Elder Equity. Aging is a part of living. Every human has the right to a safe place to call home. Hearth is committed to ending elder homelessness through welcoming and inclusive services. This begins with a board and workforce that celebrates and honors differences. Elder homelessness is a tough issue that will only be ended by a response all of us believe in and respond to. Aging and Homelessness do not discriminate, and neither does Hearth.

Position Overview:
Hearth's Supportive Housing at Olmsted Green has an immediate opening for a Front Desk Concierge every other weekend as well as per diem shifts. The Front Desk Concierge works as part of the program team to maintain a safe and welcoming environment for all building tenants. This position reports directly to the Program Manager.

• Every Saturday and Sunday 7am-3pm

General Responsibilities:

• Maintains positive, welcoming, service-oriented environment and processes for all people entering Hearth.
• Staff front desk, answer phone, and check in visitors.
• Maintain security of building by monitoring security camera.
• Assist tenants with general tasks as needed.
• Respond as necessary to emergency situations.
• Coordinates communication among tenants, staff and property management.

Specific Duties and Responsibilities:

• Answer phone, transfer or record pertinent messages as necessary.
• Check messages on main phone line regularly and route messages as appropriate.
• Greet and direct visitors entering and leaving the building in a courteous and professional manner. Ensure that visitors sign “in” and “out” of the visitor’s logbook.
• Maintain front desk shift log with pertinent information on an hourly or as needed basis.

Tenant Interaction

• Listen to and assist tenants as needs arise with simple tasks (doors, elevators, bags, cabs, lock-out etc.)
• Report noticeable differences in tenant moods or behavior to the Resident Services Coordinator.
• Uses supportive, proactive, interactive techniques in relating to tenants.

Security/Emergency Response

• Maintain building security by monitoring front desk security cameras.
• Monitor safety of common areas.
• Monitor tenants' emergency call system.
• Respond to emergencies as needed for all building tenants by calling the appropriate emergency personnel (e.g. 911/police, fire department, ambulance or other emergency assistance).
• Responsible for understanding and assisting in executing emergency procedures if necessary, such as evacuation due to fire, water damage etc.
• Maintain working knowledge of alarm system as well as the location of the first aid kit and red alarm stations and fire extinguisher on each floor.
• Fill out incident reports as necessary.

Required Skills, Ability, and Experience:

• High school diploma or GED desired.
• Must have prior front desk or security experience
• Experience or strong desire to work with the elderly and individuals with mental/physical disabilities.
• Excellent verbal and written communication skills.
• Ability to work independently.

Upon offer of the position:

• Must be willing to undergo a background and reference check
• Must be authorized to work in the United States for any employer
• Must be fully vaccinated plus booster for COVID-19 or seek an accommodation

Compensation

• $16.50 per hour

Pre-Hire Process: Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive background check of the candidates state and federal criminal history records information from all U.S. states;(ii) an employment reference check, and (iii) verification of any required licenses or certifications.

Hearth, Inc., is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information or any other characteristic protected by law. If you require an accommodation, please let us know. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position unless the accommodation would create an undue hardship for the Company.

Job Type: Part-time

Pay: $16.50 per hour

Benefits:

• Employee assistance program
• Paid time off

Schedule:

• 8 hour shift
• Weekends only

COVID-19 considerations:
COVID-19 vaccination at time of hire is required and COVID booster is required based on the waiting period of your vaccination. All employees are required to wear a mask in the workplace.

Experience:

• front desk or security desk: 2 years (Preferred)

Work Location: In person

Salary : $17 - $17