Assistant Manager

If working for a company with an empowered group of individuals dedicated to the financial well-being of their customers is appealing to you, look no further than Heartland Bank!

At Heartland Bank, our goal is quality – in our work, in our play, and in our people. We value our ability to attract and retain talented professionals, as this is the bottom line for excellent customer service. We know our goals are auspicious and we wouldn't have it any other way!

Heartland has an immediate opening for an Assistant Branch Manager, located at the Dublin branch in Dublin, Ohio. In this highly visible role, you will be responsible for overseeing the daily branch operations, including sales, customer service, customer transaction assistance, coaching, and compliance in a matter consistent with bank policy and procedure, so as to contribute to branch growth and profitability.

A typical day might include the following:

• Develop and grow customer relationships through internal sales initiatives and prospecting using industry and Heartland Bank product knowledge.

• Promote achievement of sales initiatives through the coaching of retail staff members on effective cross-selling and referrals.
• Perform transactions that include, but are not limited to, processing customer transactions, vault responsibilities, providing appropriate authorizations, opening and closing accounts, performing maintenance of all consumer products, and handling lending requests, while following established policies and procedures.

• Facilitate regular staff meetings in conjunction with the branch manager to communicate information such as employee recognition, sales focus and goals, operational changes, and market information.

• Maintain a high level of operational and compliance standards throughout the branch and lead efforts to improve where necessary.
• Collaborate with and refer opportunities to various individuals throughout the institution for services such as investments, mortgage lending, commercial lending, and cash management.
• Manage challenging situations with customers while providing viable resolutions, information, or additional options as appropriate.

• Supervise and develop staff through writing and conducting effective performance reviews, providing coaching, cross-training, and counseling where necessary, and collaborating in the hiring and retention of staff.
• Handle and coordinate all administrative reporting including but not limited to, overdraft exceptions, monthly audits, performance reviews, relationship assurance forms, and loan applications.
• Attend meetings and training sessions to enhance skill sets and effectively communicate pertinent information to branch staff.
• Ensure entire staff follows established security procedures, and that customer information is safeguarded at all times.
• Exhibit a strong commitment to attendance and punctuality.
• Participate in bank-sponsored community events and CRA incentives.

THIS MIGHT BE THE RIGHT ROLE FOR YOU IF:

• You Live Our Values . You demonstrate Heartland’s shared values and do the right thing, even when no one is watching.
• You Achieve Results . You meet and exceed goals through teamwork. You grow and apply job knowledge and have focused execution.
• You Coach and Lead . You have strong communication. You are focused on performance development and fostering positive relationships and trust.
• You Hustle . You possess a driven work ethic to succeed and respect focused collaboration.

JOB REQUIREMENTS:

• High School Degree or equivalent

ADDITIONAL QUALIFICATIONS:

• Minimum 5 years of retail banking experience
• Minimum 2 years of Consumer loan experience including the entire process from accepting the application through loan closing
• Demonstrated progression in leadership roles
• Microsoft Windows, Microsoft Suite including Outlook, Internet Explorer, Fiserv products

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• Climate-controlled office environment; periodic travel between various branches and to local businesses.
• the physical demands of the job,
  • Vision (up close and distance >2/3 of the time)

  • Hearing (in person and via telephone)

  • Stoop, Kneel, Crouch, and Crawl (<1/3 of the time)

  • Stand, Sit and Walk (1/3-2/3 of the time)

  • Speak and Listen to internal and external clients (>2/3 of the time)

  • Typing (1/3-2/3 of the time)

WHAT’S GREAT ABOUT WORKING AT HEARTLAND?

• Competitive compensation package
• Healthcare on Day 1 that includes: Medical, Dental, Vision and Life Insurance
• 401(k) up to 4% of salary match
• Company-paid holidays
• Generous Paid Time Off
• Parental Leave
• Casual dress policy
• Career development opportunities
• On-site fitness center (Corporate Center)
• Tuition reimbursement and training support
• Free checking and savings accounts
• Free financial planning

Heartland Bank is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.