What are the responsibilities and job description for the Bilingual Receptionist - Call Center position at Heartland Health Center?
About Heartland Health Center:
Heartland Health Center provides comprehensive medical, dental, and behavioral health care services to Grand Island and surrounding communities. As an integrated care clinic, our providers work collaboratively to serve all aspects of patients' health care needs. Heartland believes that that exceptional, compassionate care should be accessible and affordable for all.
Position Description:
The Call Center Receptionist's primary role is to answer incoming calls for general inquiries and our Medical, Behavioral Health, and Dental Clinics. The Receptionist will schedule patients, transfer calls to the appropriate party, or send a message through the Electronic Health record system as appropriate.
This position will occasionally provide front desk support by checking patients in for appointments and entering in required demographic, insurance, and income information into the patient's electronic chart. This position is key in the patients experience in the clinic and requires a high degree of professionalism and customer service.
Qualifications:
- Bi-Lingual in English and Spanish
- CNA/MA certification preferred
- Computer literate in electronic mail, word processing, office management system software, and the Electronic Health Record System
- 2-3 years of customer service experience preferred.
Schedule
Monday-Friday: 8:00 am - 5:00 pm, 1 hour lunch
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Healthcare setting:
- Clinic
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Please list who you were referred by or the names of any relatives are presently employed at Heartland Health Center or serving on the Board of Directors
Experience:
- Healthcare: 1 year (Preferred)
- Customer service: 2 years (Preferred)
Language:
- Spanish (Required)
Ability to Relocate:
- Grand Island, NE 68803: Relocate before starting work (Required)
Work Location: In person
Salary : $18