Care Management Supervisor

HeartShare St. Vincent's is looking for a Care Management Supervisor

 Responsibilities:

• performs all other duties and initiatives as assigned by the Director, Associate Vice President or Vice President of the Program. 
• Serves as role model for program participants.   Uses positive approaches when handling difficult situations. 
• Remains sensitive and responsive to cultural differences of program participants and staff. 
• Responsible for review of clinical documentation such as progress notes and encounter review of assigned Care Managers to ensure that patient assessments, initial and annual Comprehensive Assessments are completed within required time frames and meet NYS Health Home standards. 
• Responsible for review of clinical documentation of assigned Care Managers to ensure that Care Plans are completed within required time frames, address the social determinants of health and include lifestyle behavior change goals that address health, behavioral health and chemical dependency problems. 
• Responsible for monitoring the achievement of Care Plan goals, graduation processes and for providing feedback to Care Management staff regarding the implementation of appropriate case management interventions. 
• Review and follow up Lost to Service progress notes, quality engagement attempts and critical event follow-up. 
• Responsible for monitoring Care Managers productivity and for tracking the provision of billable, monthly core services and case conference review, scheduling and evaluating case closures and transfers. 
• Provide direct one to one and group clinical weekly supervision for the Case Managers. 
• Provide support around case conferencing and coordinate incident reporting procedures for program. 
• Conduct regular clinical chart reviews for clients’ services, ensuring quality of documentation and compliance with City, State and Federal requirements. 
• Work with Program Director and other administrative staff to monitor and track due dates to ensure compliance. 
• Responsible for ensuring that Care Managers understand and access the full range of medical, behavioral health, chemical dependency, community, and social services available to meet the case management needs of their patients. 
• Responsible for ensuring that Care Managers advocate for patients when barriers to care exist including language and literacy barriers, access to transportation, problems with insurance coverage, child care problems, appointment scheduling conflict, etc. 
• Adhere to all government and funder regulations. 

• A Bachelor degree in Psychology/Social Work or Master Degree in Social Work is required with 1-2 years of experience working as a Supervisor OR 3-4 years as a care manager in mental health and/or care coordination services.
• Strong clinical, administrative and organization skills required.
• Bi-lingual Spanish speaking, preferred 
• 3-4 years of work experience in Health Care or Care Management.
• Relevant experience in serving the population with SMI & chronic conditions, developmental disabilities, behavioral health, primary health care, or social services.
• Working knowledge of interdisciplinary planning process and the development of an individualized patient centered plan of care with solid writing and verbal communication.
• Ability to deliver family-driven, youth-guided services.

Salary : $65,000