Community Engagement Specialist

Position Overview:

The Community Engagement Specialist plays a vital role in building relationships with community stakeholders, educating the public about our services, and connecting clients to compassionate and high-quality home care.

This role is responsible for creating outreach strategies, planning and attending events, and maintaining a strong local presence to grow awareness, referrals, and partnerships that reflect the mission and values of Helena Angelcare LLC.

Key Responsibilities:

• Serve as the face of the agency within the community; represent the agency at events, health fairs, community meetings, and partner sites

• Develop, implement, and evaluate outreach strategies to grow referral sources and strengthen community relationships

• Collaborate with local organizations, churches, hospitals, senior centers, community service boards, support coordinators and nonprofits to promote services

• Maintain a calendar of outreach and engagement activities, including reporting outcomes and next steps

• Design and distribute promotional materials (flyers, brochures, digital content) to appropriate audiences

• Conduct presentations or informational sessions about agency services to target populations and partners

• Track engagement metrics and community feedback to evaluate effectiveness

• Collaborate with internal teams to ensure alignment in messaging and follow-up

• Identify client/community needs and recommend service enhancements to leadership

• Support client satisfaction efforts and gather testimonials or success stories when appropriate

Required Qualifications:

• High school diploma or GED required; Associate’s or bachelor’s degree in human services, Communications, Public Health, or related field preferred

• At least 2 years of community outreach, public relations, or client engagement experience, preferably in healthcare or social services

• Passionate about serving vulnerable populations with dignity and respect

• Excellent interpersonal, communication, and presentation skills

• Strong cultural competency and the ability to work with diverse communities

• Proficient in Microsoft Office and comfortable using digital outreach tools (social media, email campaigns, etc.)

• Reliable transportation and willingness to travel locally for outreach events

• Self-starter with excellent time management and organizational skills

Preferred Qualities:

• Knowledge of home care, senior services, or Medicaid waiver programs

• Bilingual or multilingual skills

• Prior experience working in Baltimore or surrounding communities

• Positive attitude, resourceful, and solutions-focused

Work Schedule:

• Primarily weekdays with occasional evenings or weekends for events

• Must be flexible to meet outreach needs and travel locally as required

Compensation:

• $15.00/hr., plus referral

• Mileage reimbursement provided for travel

• Performance bonuses

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Work Location: In person

Salary : $15 - $16