What are the responsibilities and job description for the Delivery Specialist position at Hello Subaru of Temecula?
Hello Auto Group has an opening for a Delivery Specialist!
Our sales department has been highly successful and now requires an additional Delivery Specialist to meet our growing demand. The Subaru Delivery Specialist is responsible for delivering comprehensive product information and superior customer experience before, during and after the sales process. We are currently seeking a unique individual that understands and can relay complex technology to customers and enjoys doing it. The individual we seek will be technically savvy and able to provide in-depth information on features such as: Hybrid Systems, Multi-Function displays, cruise control, Subary EyeSight Technology, Subaru Starlink and much more…
Responsibilities for this position includes:
- Provide an outstanding customer experience in each customer interaction that drives loyalty to the retailer and Subaru.
- Provide and offer comprehensive product information throughout the sales process to customers.
- Support the Sales Consultant with customer questions regarding product features and benefits.
- Locate and collect technical Subaru information and make it available as a resource for the entire retailer staff.
- Be able to meet and greet and interact with customers effectively.
- Fully explain Subaru features, applications, and benefits.
- Provide a comprehensive and detailed Subaru delivery explaining all Subaru manuals, brochures, and literature.
- Engage customers to return to the retailer for an Encore delivery and perform a customer focused explanation of sophisticated systems for customer understanding and satisfaction.
- Follow up with Subaru customers after the sale and all deliveries to ensure the customer is satisfied to positively impact customer loyalty.
- Strong computer and phone skills.
- Acquire and maintain knowledge on all Subaru vehicles and technology.
- Support the Mission, Vision and Core values of the company.
- May be required to perform basic clerical duties, such as faxing office notes and photocopying.
- Attend and graduate from the Subaru “Boot Camp”.
- Attain Subaru Delivery Specialist Certification
- Study and understand Subaru competitors and the Subaru advantages over each.
- Achieve customer satisfaction targets as assigned by management.
- Assist sales staff answering incoming calls when needed.
- Uphold high ethical standards and maintain a professional appearance at all times.
Job type: Full Time position with a base hourly wage plus bonus compensation structure.
Requirements:
- High School Diploma or equivalent
- Able to work in a fast-paced work environment.
- Strong organizational and time management skills
- Detail-oriented, professional appearance and strong work ethic
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
What we offer:
- Medical, Dental & Vision Plans
- 401(k) plan (with company match!)
- Company-paid Basic Life Insurance
- Paid Vacation
- Paid Volunteer days and Holidays
- Growth Opportunities
- Locally owned and operated in Southern California
- Employee Purchase Program
- Work/life balance (Closed on Sundays!)