Automotive Auto Body Collision Center Manager (Dallas, Texas)

Hendrick Automotive Group (the largest privately-owned dealership group in the USA) is seeking an Experienced Collision Center Manager to lead our newly constructed Collision Center in McKinney, Texas on the northeast side of the Dallas-Fort Worth market.

The ideal candidate will have at least 5 years of experience exceeding goals, managing a LARGE team in a high-volume environment, and be ready to hit the ground running. Experience in an in-house dealership collision center and I-CAR certifications are highly desirable!

Sign-on bonus and full relocation assistance are available to highly qualified candidates.

We offer excellent industry partnerships, the support to develop a consistent workflow, and a generous pay plan. This brand-new facility will have all new world-class equipment. Our shop will be an I-CAR Gold Class, ASE-certified facility with OEM certifications for major brands such as BMW, Honda, VW, and more!

Location:

BMW of Mckinney (Dallas/Fort Worth Area)

2601 N Central Expy, McKinney, TX 75071

Why Join the Hendrick Team:

• Competitive Compensation with unlimited earning potential ($150,000 )
• No healthcare premium for full-time employees
• 401(k) Match
• Vision, Dental, and other benefits
• A Winning, Team-Oriented Culture

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Retirement plan
• Vision insurance

What You'll Do:

As the Collision Center Manager, you will be responsible for overseeing the operations, profitability, performance results, department supervision, and customer satisfaction of the Collision Center. You will manage the repair process, including accurate estimates for repairs and costs for customer vehicles.

Supervisory Responsibilities: This role has direct supervisory responsibilities.

Essential Duties & Responsibilities:

• Continuously work to improve operations within the Collision Center
• Collaborate with upper management and HR to make hiring, disciplinary, and staffing decisions
• Supervise and train Collision Center department employees
• Set schedules and assign tasks to department staff
• Oversee the assessment of repair needs and the development of repair cost estimates
• Communicate with insurance companies to ensure complete coverage of repairs
• Cultivate and maintain relationships with insurance companies to secure and retain DRP (Direct Repair Program) status
• Review repair orders for accuracy and completeness
• Monitor gross profit margins and control expenses
• Build and maintain strong vendor relationships
• Attend weekly management meetings
• Ensure strong employee relations and morale
• Maintain a Customer Satisfaction Index (CSI) at or above company standards
• Ensure a safe, organized, and clean work environment
• Participate in required training programs
• Accurately record all hours worked in the company timekeeping system
• Adhere to Safeguards rules and regulations
• Demonstrate the company's core values in daily work
• Comply with company policies and safety regulations
• Follow all local, state, and federal safety rules and regulations while performing duties
• Perform additional tasks as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

• A Valid Driver's License is required for this position
• Education: High School Diploma or Equivalent required; Bachelor's degree preferred
• Field of Study: Associate's Degree or graduation from an accredited Technical School program in Automotive Technology, Autobody Repair Technology, Collision Repair and Refinish Technology, or a similar field of study preferred
• Experience: At least 5 years of relevant experience in the auto collision industry, with extensive knowledge of body repair methods, estimating/auto body service writing, and customer service. Management or supervisory experience is preferred.
• Certifications: I-CAR certification and any relevant OEM certifications are a plus!

Other skills Needed:

Computer Skills: Advanced knowledge of Microsoft Office products. Advanced ability and knowledge of Collision Center Management System and additional software programs to support operations.

Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel and insurance adjusters.

Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

Environment Demands: Duties are performed primarily in the Collision Center. Due to the nature of the position, may be exposed to various work environments and required to perform a variety of tasks. May be exposed to loud noise, vibration, paint-dust, and other body repair shop conditions.

Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability: Ability to add, subtract, multiply and divide.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to understand and follow technical manuals.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Bonus opportunities

Experience:

• Collision Center Management: 5 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Mckinney, TX: Relocate before starting work (Required)

Work Location: In person

https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.

• Seniority Level
• Entry level
• Industry
• Motor Vehicle Manufacturing
• Employment Type
• Full-time
• Job Functions
• Sales
• Business Development
• Skills
• Supervisory Skills
• Communication
• Automotive Technology
• Paint
• Computer Literacy
• Employee Relations
• Memos
• Common Sense

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf