Leasing Agent

Description

WHO WE ARE

Hendricks Commercial Properties invests in, manages and develops real estate throughout the U.S. and specializes in net leased real estate investments, management and development with outside-the-box solutions to the most challenging of real estate needs.

Our mission is to continually strive for entrepreneurial vision and operational perfection to allow us to build and grow ourselves and our company from within.

WHO YOU ARE

You are responsible for effectively leasing apartments, providing quality service to prospective and current residents and manage support tasks for leasing (tours, follow-up, or information/documentation needs) and property management (resident service coordination and follow-up).

WHAT YOU WILL DO

Leasing

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Immediately record all telephone and in-person visits on appropriate reports.
• File guest cards and maintain according to established procedures.
• Inspect models and available “market ready”, communicate related service needs to Property Manager.
• Demonstrate community and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.
• Ensure apartment is ready for resident to move-in on agreed date.
• Immediately follow-up on prospects that did not close and attempt to close sale again.
• Secure new residents’ signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
• Assist in monitoring renewals. Distribute and follow-up on renewal notices.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Represent the company in a professional manner at all the times.
• All other duties as assigned.

Administrative

• Accept rental payments.
• Type lease and complete appropriate paperwork and input information in MRI accurately and on a timely basis.
• Maintain current resident files.
• Maintain and record daily inspections for the community.
• Distribute all community-issued notices.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Assist management team with other various tasks as required.
• Consistently implement policies of the community.

Resident Retention

• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
• Maintain open communication with Property Manager and Maintenance Manager.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Assist in planning resident functions. Attend functions and participate as host for any functions.

Marketing

• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Advise residents of referral concessions.
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Distribute newsletters, pamphlets, flyers, etc.
• Conduct market surveys and shop competitive communities.

Requirements

WHAT WE NEED (MINIMUM QUALIFICATIONS)

Education High School Diploma, GED, or equivalent skills

Experience and/or Training Two years’ experience in relevant customer service

Flexibility Ability to work a flexible schedule, including evenings and most weekends

Technology/Equipment Proficiency in Microsoft Office including Word, Excel, and Outlook

PHYSICAL AND MENTAL REQUIREMENTS

You are occasionally required to stand, walk, sit, use hands to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.

WORK AUTHORIZATION

United States (required)

Salary : $28,800 - $36,500