What are the responsibilities and job description for the Service Center Representative position at Hennepin County?
Be there for life's milestones. As a service center representative, you will provide couples with their marriage license, process a new driver's first permit, and help residents understand their real estate tax payments. Every day, our service centers process hundreds of transactions and each one is unique to the customer. This job may be a match for you if you are customer-focused, detail-oriented, and have good time management skills.
Location and hours:
Brookdale Service Center: 6125 Shingle Creek Parkway, Brooklyn Center
Government Center Service Center: 300 South 6th St, Minneapolis
Maple Grove Service Center: 9325 Upland Lane North, Maple Grove
Midtown Service Center: 2929 Chicago Avenue, Minneapolis
North Minneapolis Service Center: 1001 Plymouth Ave. N., Minneapolis
Ridgedale Service Center: 12601 Ridgedale Drive, Minnetonka
For each location's hours click here
About the position type:
We are looking to fill permanent full-time and limited duration (temporary) full-time vacancies.
Starting September 1, 2021, all new job offers are conditional based on the candidate being fully vaccinated for COVID-19. “Fully vaccinated” means 14 days after receiving the second dose in a two-dose vaccination series approved by the U.S. Food and Drug Administration (FDA) on a full or emergency-use basis, or 14 days after receiving a single-dose vaccine approved by the FDA on a full or emergency-use basis. After a conditional job offer is made, the candidate must show proof of full vaccination prior to their start date. A COVID-19 vaccination card from the Center for Disease Control and Prevention (CDC), a vaccination record from your doctor’s office or a personal digital vaccination record constitutes sufficient “proof.” The candidate must also attest they are vaccinated by completing a form on the first day of employment. Reasonable accommodations to this vaccination requirement will be considered upon request by a candidate for medical or religious reasons as required by applicable law.About the position type:
We are looking to fill permanent full-time and limited duration (temporary) full-time vacancies.
In this position, you will:
- Provide the following list of services: marriage applications, licenses and certificates (including same-sex and opposite-sex marriages); driver's licenses, permits and IDs; motor vehicle tabs, plates, titles and registrations; water craft, snowmobile and ATV registrations; birth and death certificates; hunting and fishing licenses; auctioneer, transient merchant, lawful gambling, liquor licenses, and precious metals dealers; notary services and notary commission filings; cross country ski licenses; marriage officiant filings; voter registration; and real estate tax payments
- Prepare and process various applications/documents for county and state agencies, and collect appropriate fees
- Provide accurate and complete information and instructions to the public regarding laws, policies and procedures; resolve routine customer complaints
- Accurately enter data and update records into various county and state programs
- Perform cashiering, reception desk, and telephone duties
You must have one of the following:
- Six months or more of full-time equivalent experience working at Hennepin County or a similar jurisdiction as a Service Center Representative or Deputy Registrar processing driver's licenses, and/or motor vehicle transactions
- 18 months (one and a half years) or more of general clerical and public contact/public service experience
- 12 months or more of general clerical and customer service experience and completion of the Office Specialist Pathway Training program
- Six months or more of general clerical and customer service experience and completion of an approved business school or relevant technical college program.
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Experience:
- Processing driver's licenses and/or motor vehicle renewals
- Providing face-to-face customer service in a high volume, fast paced environment
- Using Microsoft Excel, Word, or other computer applications
- Handling money or processing payments
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Ability to:
- Understand laws, policies, rules, and regulations relating to service center transactions
- Bilingual skills
Candidates with fluency in other languages in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.
About the department:
Employees of the Resident and Real Estate Services Department play an integral part in making Hennepin County a great organization; one that provides taxpayers and citizens with easily accessible and time saving services they need while leading the way in implementing e-government solutions. Hennepin County Service Centers are located throughout Hennepin County to provide accurate and expedient licensing, recording, and other taxpayer services.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals - that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at www.hennepin.us/employees .
About the department:
Employees of the Resident and Real Estate Services Department play an integral part in making Hennepin County a great organization; one that provides taxpayers and citizens with easily accessible and time saving services they need while leading the way in implementing e-government solutions. Hennepin County Service Centers are located throughout Hennepin County to provide accurate and expedient licensing, recording, and other taxpayer services.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals - that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at www.hennepin.us/employees .
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