What are the responsibilities and job description for the Loan Servicing Specialist l position at Heritage Financial Credit Union?
Description
Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams.Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed.Our values are at the heart of everything we do. We believe in:
- Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community.
- Excellence: We strive to provide our members with the best possible service.
- Teamwork: We believe that we can achieve more together than we can alone.
- Respect: We treat each other with dignity and respect.
- Community: We are committed to giving back to the communities we serve.
If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. We offer a competitive salary, comprehensive benefits package, including a very generous PTO policy. We are always looking for talented and motivated individuals to join our team.
POSITION DESCRIPTION
Position Title: Loan Servicing Specialist I
Department: Loan Servicing
Classification: Non-Exempt
Salary Range: $19.00-24.50 per hour depending on experience
REPORTING RELATIONSHIPS
Position reports to: Loan Servicing Manager
Positions Supervised: None
POSITION PURPOSE
This position is accountable for performing a variety of loan servicing duties associated with the servicing of consumer and residential loans; collaborating with other lines of business across Heritage Financial Credit Union ((HFCU) to ensure all Real Estate and Consumer loan accounts are transacted and managed with the critical and creative thought process that ensures delivery of timely and high impact service, internally and externally. The Loan Servicing Specialist I will actively participate in the mentoring, training and development of themselves and team in alignment with the HFCU vision, mission and core values and will perform all responsibilities in accordance with federal/state regulations and HFCU policies and procedure.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
1. Perform general (Consumer & Residential) LS duties forwarded via ERequests (ACH origination; Skip A Pay Set-up; Sub Action’s; Payoff Letters as well as payment reversal and/or payment postings.)
2. Perform daily/weekly/monthly file submissions to vendors and or internal departments.
3. Distribute and send all LS mail.
4. Provide backup support for the process and discharge of auto filings and lien releases.
5. Processing end of day checks.
6. Rotating coverage of late night Fridays
7. Rotating coverage of partial working day on Saturdays
8. Consistently review and recommend changes to improve workflow, efficiencies and quality within the loan servicing department
and other departments of HFCU.
9. Perform other duties as assigned.
PERFORMANCE MEASURMENTS
Performance is measured against the goals as outlined by the position established by the supervisor.
Requirements
QUALIFICATIONS
Education/ Certification
- High School Diploma or similar work experience.
Required Knowledge
- Knowledge of Microsoft Office product suite
- This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance.
Skills/Abilities
- Ability to project a professional appearance and positive attitude at all times.
- Strong verbal and written communication skills.
- Attention to detail and multi-tasking skills.
- Bilingual a plus.
Equal Opportunity Statement
Employment at our Credit Union is based upon merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.
Salary : $19 - $25