What are the responsibilities and job description for the Restoration Technician position at Heritage MGA LLC?
Looking to start a new career in a growing field?
Heritage Insurance is hiring various levels of Claims Response Technicians to join our team!
Why Work for Heritage?
- Guaranteed 40-hours, weekly
- Company paid training/development, obtain industry certifications through the gold standard, IICRC https://iicrc.org/
- Company vehicles provided, most fleet 2020 or newer
- No waiting period for benefits participation, eligible first of the month, after date of hire
- Heritage contributes 80% of the Medical, Dental and Vision premiums (ask your recruiter for an e-brochure with more details, including out of pocket cost)
- Above average tenure, our employees LOVE HERITAGE!
- Publicly traded, billion-dollar company, with a small company feel
Position Summary:
Cleans and restores damage to residences due to water and/or mold. Conducts detailed inspections, independently determines, and executes mitigation plan. Upon assignment, may act as the field adjuster on behalf of the Claims department.
Responsibilities:
- Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner
- Participates in special projects as assigned
- Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures
- Conducts initial onsite inspection to determine extent and scope of damage
- Identifies hazards and source of damage; evaluates flooring and structure materials and/or contents and documents pre-existing conditions
- Takes and labels photos; measures and sketches affected rooms
- Determines best restoration process and establish drying goals
- Removes excess water by mopping and/or extraction
- Sets air movers, dehumidifiers and/or specialty equipment. Monitors and documents temperature and humidity readings
- As needed, pulls baseboards, drywall, insulation, carpet/carpet pad, flooring, cabinetry, etc.
- As needed, set-up containment areas and hepa-vacuums affected areas. Treats areas with anti-microbial, as needed
- Schedules follow-up and clearance tests
- Obtains Customer Service Report and Certificate of Satisfaction upon completion of job
- Completes and submits in a timely manner all required paperwork
- Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner
- Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated CATs
- Participates in special projects as assigned
- Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures
Qualifications:
- High School Diploma or equivalent and an active Driver’s License with clear driving record are required
- 6 months relevant experience. Experience in restoration or construction preferred
- WRT, ASD, AMRT certification a strong plus
- Ability to climb, kneel, and crawl required; may worked in confined spaces. Ability to lift and move items up to 30lbs alone; more with assistance from a partner
- Basic computer proficiency; comfortable working with internet-based tools
- Demonstrated customer service focus / superior customer service skills
- Excellent communication skills and ability to interact on a professional level with internal and external personnel
- Results driven with strong problem solving and analytical skills
- Ability to work in a fast-paced environment; and manages changing priorities effectively
- Detail-oriented and exceptionally organized
- Collaborative partner: ability to contribute to a positive work environment
- Must be available on call and weekends
This position is based within an assigned region; travel throughout the region is required with occasional travel to locations beyond the assigned region.
Company paid pre-employment drug test and health screening required
Home Base for this position would be 6 Cedarhill Park Drive, Plymouth, MA 02360
Please check out or website for more information:
www.contractorsalliancenetwork.com
Apply online to any of our open positions at:
https://heritagepci.com
