Technology Support Technician

About Herkimer College:

Herkimer College isn't just a great place to be a student - it's also a great place to work. Our faculty and staff enjoy a friendly atmosphere, supportive community and opportunities for growth. They have the advantages of being a part of the SUNY network, as well as an outstanding benefits package for full-time employees.

We encourage you to check out our current employment opportunities. Herkimer College does not discriminate on the basis of race, color, gender, age, creed, religion, national origin, marital status, disability, or any other characteristic protected by federal or state law in admissions, employment or in any aspect regarding the conduct of College business.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via e-mail at info@goer.ny.gov.

Interested in learning more about Herkimer College as a workplace? Great! Feel free to peruse our Faculty/Staff Directory, learn about our campus, review our Annual Security Report, and learn about our employee benefits.

Job Description:

Herkimer College is seeking qualified applicants for an on-site Technology Support Technician. This individual will respond to support requests via ticketing systems, phone calls, and e-mails including but not limited to computer setup and configuration, audio/video equipment setup and configuration, hardware and software troubleshooting, end user training, communication with vendors for product research and support where directed.

Requirements:

Minimum experience and educational background:

Associates Degree with minimum of 5 years working in technology support position; Bachelor's Degree preferred
Experience with Microsoft Office 2013/2016/365, Windows 10, and MacOS
Experience with multi-media equipment, computer technology and production, included but not limited to video
Knowledge of web technology preferred
Familiarity with networking, telephony, and basic virtualization techniques
Ability to work independently as well as with a team
Excellent verbal communication, problem-solving and organizational skills
Ability to handle multiple projects simultaneously

Application Instructions:

In order to be considered for this position, you must submit your credentials online. Create an account by clicking on the APPLY NOW tab. You will be able to upload the following documents, which are required for consideration:

• Resume/cv
• Cover Letter

Once your account is established, you may login at any time to review your completed application or upload additional documents. You will receive an acknowledgement indicating your application materials have been received.