What are the responsibilities and job description for the Customer Service Rep Transportation position at Hermann Forwarding?
About the Role:
We are seeking a highly motivated and skilled Customer Service Representative to join our team in the Transportation industry in both Houston, TX and Channelview, TX. As a Customer Service Rep, you will be responsible for providing exceptional service to our clients and ensuring their satisfaction with our transportation services. You will be the primary point of contact for our clients and will work closely with our operations team to ensure timely and efficient delivery of goods. Your attention to detail and ability to multitask will be critical to your success in this role.
Minimum Qualifications:
- High school diploma or equivalent
- 1 years of experience in customer service or related field
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in Microsoft Office and other relevant software
Preferred Qualifications:
- Associate's or Bachelor's degree in Business Administration or related field
- Experience in the transportation or logistics industry
- Bilingual in English and Spanish
- Experience with CRM software
Responsibilities:
- Respond promptly and professionally to client inquiries via phone, email, and chat
- Coordinate with our operations team to ensure timely and efficient delivery of goods
- Maintain accurate records of client interactions and transactions
- Resolve client complaints and issues in a timely and satisfactory manner
- Collaborate with other departments to improve overall customer experience
Skills:
In this role, you will utilize your exceptional communication and problem-solving skills to provide top-notch customer service to our clients. Your ability to multitask and prioritize will be essential in managing client inquiries and coordinating with our operations team. Proficiency in Microsoft Office and other relevant software will enable you to maintain accurate records of client interactions and transactions. Additionally, your experience in customer service or related field will allow you to resolve client complaints and issues in a timely and satisfactory manner. Your attention to detail and ability to collaborate with other departments will contribute to improving the overall customer experience.