What are the responsibilities and job description for the Desktop Support Analyst position at Hertz Local Edition?
The starting salary for this role is $65K, commensurate with experience.
What You'll Do:
- Setting up new users with multi-factor authentication and Microsoft Office Suite
- Assisting end users with password resets and troubleshooting login issues
- Conduct end user training for new systems deployments
- Configure mobile devices such as iPhone, android, tablets
- Troubleshoot and triage end user devices and determine resolution
- Schedule and adhere to end user appointments
- Documenting and resolving trouble tickets, updating knowledge base, escalating when required
- Identify potential escalations/outages and proactively alerts management as needed
- Setting up and troubleshooting VPN connections
- Connecting to network printers and map network drives
- Perform network troubleshooting on LAN and WIFI connectivity issues
- Provide operating system and application installation, support, and troubleshooting
- Maintain hardware inventory and asset lifecycle management
- Other duties as assigned during downtime
What We're Looking For:
- Minimum 2 years End User support experience in a large enterprise environment
- Computer Science degree or equivalent preferred
- Excellent written and verbal communication skills while maintaining composure and end user focus while solving their technical issues
- Ability to work in a team environment with shared responsibility and accountability
- Excellent prioritization skills and ability to make decisions quickly
- Ability to adhere to a schedule of customer appointments and commitments
- Strong configuration and support knowledge of Windows, Macs, iPad, iPhone, Android devices
- Strong knowledge of Microsoft Office 365 suite, multi-factor authentication, VPN
- Experience with Zoom, Webex, AWS Chime, and Microsoft Teams video conferencing
- Using Active Directory to troubleshoot and resolve issues with user and device accounts
- Experience with ServiceNow ticketing system and SCCM endpoint management
- Must be able to perform basic break/fix service on end user devices – Comptia A equivalent
- Ability to perform network troubleshooting – Comptia Network equivalent
What You’ll Get:
- 40% off any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching.
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Salary : $65,000