What are the responsibilities and job description for the Recovery Specialist position at Hertz Local Edition?
A Day in the Life:
The Recovery Specialist is responsible for managing claims including billing, collections, and adjustments. This role partners with internal Sales and Operations teams and works with customers and insurance carriers to resolve claims over the phone and through email.
We expect the starting wage to be around $16.85 per hour with the opportunity for incentives. The department currently rotates being onsite and remote on a weekly basis.
*Exciting Announcement: Please note that as Hertz continues to focus on our purpose of advancing the way the world moves, our Oklahoma City location is moving as well! We’re gearing up for our move to Oklahoma’s mission critical business and technology campus – 7725 Connect, located at 7725 W Reno Ave, OKC, OK 73127. This move is scheduled for November and this location will be the new onsite requirement for this position moving forward. Depending on start date, there may be an instance of where the new hire will temporarily work at the existing location of 5601 NW Expressway until the move occurs. Should you have any questions, please be sure to ask your Talent Acquisition Partner.
What You’ll Do:
- Contact accounts to resolve outstanding claims quickly and accurately.
- Research and document collection activities.
- Follow processes for account reviews and customer contacts.
- Partner with departments to address unique or sensitive account issues.
- Other duties as assigned.
What We’re Looking For:
- One year Credit and Collection experience or one year of auto insurance claims experience
- High School or equivalent
- Basic working knowledge of Microsoft programs, specifically Word, Excel, and Access
- Strong verbal and written communication skills
- Excellent customer service and telephone skills/experience
- Excellent organizational skills and ability to handle multiple tasks
- Strong attention to detail
- Ability to work independently and as part of a team
What You’ll Get:
- Up to 40% off the base rate of any standard Hertz rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Salary : $17