What are the responsibilities and job description for the Baraboo, WI - IT Support II position at Heunets?
Technician is required to work on the following retail specific devices:
- Cash Register display/drawer/keyboard
- Debit pin pad
- Barcode Hand Scanner
- Integrated Payment Terminal
- Scanners
- POS controller
- Coin dispenser
- Price verifiers
- Thermal Printers (Zebra/Epson)
- iOS Devices and Peripherals
Additional types of Support to be provided onsite:
Smart Hands:
- Rack & Stack
- Cable Management
- Routers
- Firewalls
- Upgrades & Replacements
- VMWare
- WAP
- SD-WAN
- AVDE
- RFID
Device Health Checks:
- Regular Maintenance of Equipment
- Cleaning of devices
- Inventory
- AVDE
- Pending Incidents & Tasks
AVDE :
- Smart Hands Support
- Routine Maintenance
- Basic Troubleshooting
- LCD/Plasma Monitors
- In Store Display repairs
- Audio/Music on Hold
POS System Support: Troubleshooting Point of Sale devices (registers, scanners, receipt printers, cash drawers, etc.)
Peripheral Setup: Barcode scanners, label printers, signature pads, etc.
Store Opening/Closing IT Tasks: Ensuring systems are up at opening, and properly shut down or backed up at closing.
Kiosk / Self-Checkout Maintenance: Rebooting, replacing parts, or reporting faults.
Inventory Devices: Support for handheld scanners, tablets used for stock checks.
Wi-Fi Issues: First-level diagnosis if store devices can't connect to the wireless network.
Local Printer Support: Ensuring printers for receipts, reports, or labels function correctly.
Salary : $20 - $28
