Service Appointment Coordinator

Description

Family owned and operated dealership in Georgetown Texas is looking for customer oriented candidates to join our Customer Loyalty Center.  

This position reflects the image and face of our Service Department to our customers. We are looking for enthusiastic, customer oriented applicants focused on great customer service. We are looking for a team player as all our coordinators, receptionist and cashiers work closely together to provide a superior customer service experience.

Our Service Department is open Monday thru Friday 7:00am – 6:00pm and Saturdays 7:00am – 3:00pm.

Shifts available:

Mon – Fri 8:30am – 6:00pm

Mon – Fri 7:00am – 4:30pm

This position will be scheduled to work every other Saturday.

Essential Duties:

• Handles Inbound calls, answering customer concerns, issues and questions regarding products and services. Directs phone calls to appropriate department as needed
• Schedules service reservations by phone, in person, or via email by coordinating with Service, Warranty, Parts and Collision departments
• Contacts new and existing customers to discuss current service needs or potential product/service issues
• Provides proactive service by constantly communicating with customer on status of vehicle, potential product/service issues. Providing coordination of loaner or shuttle services.
• Customer follow up after visit asking for feedback.
• Coverage of Reception and Cashiering desks
• Other Administrative duties will be assigned

Qualifications:

• Bilingual Spanish/English – Helpful
• Experience in Customer Service Field or Call Center
• Previous work experience at dealership or automotive service department
• Excellent verbal and written communication skills
• Previously held Head Cashier position
• Has worked Reception desk while handling multiple computer applications
• Experience with Microsoft Office products (Excel, Word, Outlook, etc.)
• Attention to Detail and Excellent Quality

Benefits:

• Medical, Dental, and Vision insurance, along with several ancillary insurance products
• 401(k) Retirement & Savings Plan with employer matching funds
• Paid Time Off and Holidays
• Employee Discounts on all services
• Employee Assistance Program

**All applicants must be able to demonstrate ability to pass pre-employment testing to include background check and drug screen**

The Hewlett Family of Dealerships provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Qualifications

Salary : $18