Software Engineering SR. Manager - Wireless QA and Escalation Engineering

Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Job Family Definition: Designs, develops, troubleshoots and debugs software programs for software enhancements and new products. Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools. Determines hardware compatibility and/or influences hardware design. Management Level Definition: Applies expert subject matter knowledge to manage staff activities in solving most complex business/technical issues within established policies. Manages activities of exempt individual contributors (typically Expert/Master) and/or MG1s. Has accountability for a large multi-department area(s) or location(s) with significant impact on business unit results and organizational strategy. Acts as a key advisor to senior management on the development of overall policies and long-term goals of the organization. Plans, manages, and monitors high-end operational/tactical activities of Staff. Staff members' primary focus is on either high-end tactical or broad strategic issues or a combination of both. Recruits and supports development of direct staff members. Position typically reports to Director or above. Key Responsibilities: Team Leadership: Oversee Escalation Engineer teams with combination of developer & QA, managing both local and offshore personnel to ensure 24/7 support. Escalation Management: Lead the resolution of complex customer issues, including issue reproduction, code fixes, and patch releases. Process Improvement: Drive quality initiatives and coverage improvements based on customer feedback, enhancing product stability and performance. Technical Expertise: Provide live debugging and troubleshooting for Wi-Fi and network issues, ensuring timely solutions and high customer satisfaction. Collaboration: Work closely with broader engineering team, product management, and customer success teams to align strategies and milestones. AP Firmware Releases: Manage maintenance releases for various Wi-Fi APs, ensuring smooth deployment and performance enhancements. Innovation: Lead rapid feature development based on customer needs, fostering a culture of continuous improvement. Qualifications/Requirements: Over 10 years of experience in DEV, QA and Escalation Engineering leadership within telecommunications. Proven ability to inspire teams, increase productivity, and enhance employee engagement. Strong technical background in Wi-Fi protocols, network troubleshooting, and performance testing. Excellent communication skills with a focus on customer satisfaction and problem-solving. Preferred Qualifications: Knowledge of advanced Wi-Fi standards or cybersecurity practices is a plus. Additional Skills: Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Agile Methodology, Agile Scrum Development, Analytical Thinking, Bias, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Salary : $158,000 - $362,000