Case Manager

PRIMARY OBJECTIVE/SCOPE:

To provide case management services for previously homeless residents by working to mobilize the required health care and supportive services for each participant to remain stably housed.

WORK PERFORMED

• Work with the local Coordinated Entry System to qualify referrals for a low income housing project with required set-asides.
• Process requests for services by conducting intake and a variety of assessments.
• Coordinate various aspects of Case Management services; including referrals, program planning, monitoring, assessment, and evaluation of resident needs and services
• Serve as an advocate for residents internally and external.
• Document case notes after each interaction with a resident/family
• Enter resident data into the agency’s data entry system and run interagency repots.
• Coordinate community outreach projects to help residents reach economic self-sufficiency.
• Provide residents with supportive services.
• Collaboratively work with on-site Property Management team to ensure an integrated support system for each resident.
• Access community resources for the benefit of residents and their family members.
• Travel to other social service agencies, and other destinations required to perform daily tasks, participate in staff meetings, case conferencing, community meetings, etc.
• Adhere to all privacy and confidentiality policies and procedures.
• Serve in the role of a mandated reporter as instructed by the Department of Children and Families (DCF).
• Complete appropriate training, as assigned
• Other duties as assigned by the Social Services Manager

SKILLS/ABILITIES DESIRED:

• College degree/at least 5 years of social service experience
• Ability to pass a Level II background screening
• Ability to work with MS Office applications and strong typing skills preferred
• Experience in Medicaid billing preferred
• Strong communication skills, both written and verbal are required