What are the responsibilities and job description for the Customer Care Professional position at HGS?
inquiries, complaints, product or services offered by the client.
- Provide information to customers about their accounts, credit card, etc.
- Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need.
- Deal with payments and help resolve billing disputes between American Express and its customers.
- Deal with Fraud Claims and Presenting offers.
What we offer : Bonus potential
Best in class medical, dental, vision benefits
Refer-A-Friend bonuses
Employee assistance programs
Work at home
Career advancement
People focused environment where you’ll make lifetime connections and friendships
Qualifications that we are looking for :
At least 18 years of age or older.
Strong English communication skills, oral and written, along with flexibility to work various shifts within our hours of operations.
Possess good working knowledge with computers and computer applications.
Possess good attention to detail, adaptable and dependable.
Ability to work independently in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
MUST HAVE 1 year consecutive experience in a Contact Center / Call Center / BPO set-up.