Shop Manager - Little Rock, AR

About The Role

Hi-Speed Industrial Service is seeking an experienced Motor Shop Manager to lead operations at our Little Rock AR facility. This individual will oversee daily shop activities, manage a skilled team, ensure top-tier customer service, and drive operational excellence. The ideal candidate is a hands-on leader with a strong mechanical aptitude, proven experience in rotating equipment or a similar industry, and the ability to inspire teams while balancing customer demands and business growth.

Key Responsibilities

• Leadership & Team Development
• Lead, mentor, and develop a team of 5 technicians and support staff.
• Conduct employee performance reviews and provide coaching for professional growth.
• Foster a positive, team-oriented environment focused on quality, safety, and customer success.
  
  

Operations Management

• Oversee all aspects of shop operations, ensuring quality and efficiency.
• Manage multiple projects simultaneously, ensuring jobs are completed on time and within scope.
• Review and approve customer quotations with accuracy and profitability in mind.
• Maintain compliance with industry standards (EASA AR100, IEEE, NEMA).
  
  

Customer Engagement

• Serve as the primary point of contact for escalated customer issues.
• Demonstrate strong problem-solving skills to resolve challenges quickly.
• Build and maintain long-term customer relationships with professionalism and transparency.
  
  

Business & Industry Involvement

• Representing Hi-Speed in local and national industry associations.
• Identify opportunities for growth and operational improvement.
• Contribute to branch revenue growth and efficiency through innovative ideas and continuous improvement.
  
  

Required Qualifications

• Minimum 5 years' experience in rotating equipment, motor repair, or a similar industry.
• At least 2 years of leadership experience managing teams of 5 employees.
• Proven ability to manage customer relationships and resolve complex service issues.
• Experience preparing and reviewing job quotations.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills with the ability to manage multiple projects and meet deadlines.
• Mechanical aptitude with the ability to "think on your feet" in fast-moving environments.
• Track record of inspiring and motivating teams.
  
  

Preferred Qualifications

• Bachelor's degree in engineering, Business Management, or related field.
• Multi-branch management experience with shop revenues over $500K/month.
• Familiarity with both steel and paper industries.
• Knowledge of the EOS (Entrepreneurial Operating System) business management framework.
  
  

Why Join Hi-Speed?

At Hi-Speed Industrial Service, we don't just repair motors-we build careers and shape industry standards. Here's what makes us unique:

• Entrepreneurial Spirit: Work in an environment where creativity, initiative, and grit are celebrated.
• Growth-Oriented Environment: Be part of a fast-growing company with a clear vision and path for advancement.
• Proven Leadership: Backed by a history of excellence since 1946.
• Customer-Centric Culture: Everything we do is centered around quality and service.
• Team Mentality: We believe in collaboration, celebrating success, and overcoming challenges together.