PETERBROOKE CHOCOLATIER MANAGER - JACKSONVILLE, FL

Peterbrooke Chocolatier Manager – Jacksonville, FL

The Peterbrooke Chocolate Store is looking for a store manager to run our AVONDALE, FL location. 

Basic Function and Scope of Responsibilities: Make all our guests happy. Supervises and coordinates activities of employees in a retail store. (Guest service, production, packaging, store cleanliness) Plans, prepares and devises work schedules according to budgets and workloads. Observes and evaluates employees’ performance. Issues instructions and assigns duties to workers. Trains and inspires employees. Hires guest focused employees and discharges employees. Communicates with franchise owner/Corporate to resolve problems, expedite work and increase profits. Interprets and communicates work procedures, or new products. Manages change (product, procedural, innovation change) Executes marketing initiatives. Assists employees with problem solving and completing task. Resolves complaints and answers questions from guests regarding service and procedures. Participates in community events, promotional events when necessary. Plans and hosts in store events. Responsible for inventory and shrinkage management. (Counting inventory and using inventory management programs) Place orders with vendors. Solicits and handles corporate orders. Works to increase store sales and profits. Responsible for all activities of the retail store.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Make guests happy! 
• Lead employees (Motivate, inspire, provide feedback, empower and reward employees) 
• Hire and Train guest focused employees. 
• Increase store sales (Set sales and service goals & objectives) 
• Store presentation (Merchandising, product levels, cleanliness) 
• Perform other job-related duties as assigned.

TRAINING, SKILLS, KNOWLEDGE AND/OR EXPERIENCE:

• Guest service skills required
• Leadership skills required 
• Management experience preferred 
• Retail experience preferred
• Customer service experience preferred 
• Knowledge of and experience with Microsoft Office products

EDUCATION:

• High School Graduate / GED
• AA Degree preferred 

LANGUAGE SKILLS:

• Ability to read and interpret documents 
• Ability to communicate effectively with employees and management

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages. 

REASONING ABILITY:

• Ability to solve complex and or practical problems and deal with a variety of variables and in situations where only limited experience exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee is required to use hands/fingers, handle, or feel, reach with hands and arms, and stoop, kneel, crouch, climb, or lift typical of a store environment.
• Weigh and accept boxes.

WORK ENVIRONMENT:

• This job is performed in a store setting with interaction between guests and staff on a daily basis.
• This job function is NOT a remote or hybrid role.
• Our company is a privately owned company.  We offer benefits to full time employees, which reflect our commitment to attracting and retaining great people.  This includes excellent pay, competitive health and dental care coverage, and retirement plan benefits.
• We value a diverse work environment and encourage all qualified individuals authorized to work in the US to apply, regardless of race, religion, disability, national origin, veteran status, gender and age.  We are an Equal Opportunity Employer.