This position will report to the President and CEO.
Job Summary : The Learning & Development Consultant advises external clients on strategies to enhance individual and organizational effectiveness. This role involves assessing, designing, and implementing solutions to improve employee skills, optimize structures, and improve overall performance. The Learning & Development Consultant will design and deliver impactful training programs using adult learning principles and instructional design methodologies and collaborate with internal and external consultants on designing and / or delivering training programs for our company's clients. Additionally, the position includes consulting with clients and assisting with implementation regarding organizational development tasks, such as refining structures, processes, systems, and cultures, leading change management initiatives, and promoting continuous improvement.
The Learning & Development Consultant is expected to stay current with industry trends and best practices, ensuring that the strategies recommended to clients are innovative, relevant, and effective.
Functions / Responsibilities include, but are not limited to :
- Assessing client learning, development, and training needs
- Designing and developing a wide array of learning and development initiatives to meet client needs, such as training programs (in-person, online, and blended), organizational processes, etc.
- Facilitating engaging learning and development initiatives to produce desired outcomes
- Assessing and evaluating the effectiveness of learning and development initiatives
- Partnering with clients to plan, assess, manage, and execute organizational development and organizational change initiatives
- Providing consulting solutions and services related to client needs
- Designing, developing, and administering surveys and assessments
- Analyzing both qualitative and quantitative survey / assessment data
- Leading internal and external projects
- Leading and facilitating client meetings, employee groups, and leadership retreats
- Planning, preparing for, and conducting focus groups and interviews
- Developing communication materials for clients
- Delivering presentations to various audiences
- Assisting owner with business development initiatives, proposal development, and attending business development events
- Other related job duties
Required Qualifications
Bachelor's degree in Organizational Development, Industrial and Organizational Psychology, Human Resources (with an HR certification), or related field5 years of professional experience in a consulting and training role (internal and / or external)Experience with training facilitation, instructional design, adult learning, conducting training needs assessments, and delivering training (facilitator-led, webinars, blended, etc.)Adult learning experience and the ability to design soft-skills training programsStrong consulting and influencing skills; ability to inspire supportStrong communication skills (verbal, written, and nonverbal)Public speaking, presentation skills, and reading and managing audiences / group dynamicsFamiliar with project management and using standard tools, techniques, and processes to manage multiple projects for a variety of clientsAbility to build relationships and trust with clients, as well as provide high-quality servicesKnowledge of systems, change management, organizational development, and leadership development theorySelf-motivated, results-oriented, strategic, and innovativeA data mindset with a strong background and skills in statistical analysisProficient in Microsoft Office 365 products (Word, Excel, PowerPoint, Teams, SharePoint, etc.)Solid understanding of technology and how to use it to enhance processes, operations, and service deliveryMust be flexible and able to work in a deadline-driven environment and able to multi-taskMust maintain confidentiality by protecting client and company informationAble to travel up to 25% per monthPreferred Qualifications
Master's degree in Organizational Development, Industrial and Organizational Psychology, Human Resources (with an HR certification), or related fieldExperience with assessments such as 360s, Everything DiSC®, Five Behaviors, TKI, StrengthsFinder, and other similar instrumentsProficiency in R / RStudioExperience coaching using International Coaching Federation guidelinesExperience assisting with business development initiatives and developing proposalsKey Competencies
Ethical ValuesStrong Communication SkillsInterpersonal SkillsBusiness AcumenChange Agility & ResiliencyInnovativeEmotional IntelligencePerseveranceAchievement / Goal OrientedTechnical KnowledgeOther Information
Hicks-Carter-Hicks is an award-winning, people-centric, performance improvement company that offers an opportunity to work in an entrepreneurial environment focused on excellence!Opportunity for a Sr. Learning & Development Consultant position with 6 years of experience and preferred qualificationsChallenging and fun position with a chance to have a direct impact on day-to-day operationsOpportunity to gain experience with a wide variety of industries and organization types, including corporate, government / quasi-government, non-profit, domestic, and international organizationsOpportunity to use a wide array of organizational development and performance improvement skillsCreative work environment that is partially virtual, allowing for the ability to work from home with a moderate amount of travel (hybrid work)Entrepreneurial environment that allows employees to see business development and operations first-hand401(k) matchingHealth, vision, and dental insurance subsidyPaid time offSalary commensurate with experienceBonus opportunityHicks-Carter-Hicks is an Equal Opportunity Employer. We believe in a workplace culture that is diverse and inclusive, where employees have access to opportunities and feel they belong.
