Assistant General Manager

Don’t let the name fool you, at Hideaway Pizza, we serve more than pizza and great service. Our casual dining concept offers a full menu and bar only using the highest quality of product.

Be part of our growing team! You will be part of history, while having the opportunity to foster a culture of growth, creativity, and teamwork. You’ll have the freedom to infuse your passion for people and food while upholding our values and standards that made Hideaway Pizza a legendary brand since 1957. We know our people are as special as our secret sauce.

But wait, there’s more! We currently have 23 locations in Oklahoma, Arkansas, and Texas. We have an aggressive growth plan for 2025- opening locations is in Fort Worth, TX, Rogers, AR, and Little Rock, AR; with plans of several more locations in Texas coming in 2026.

The Hideaway Pizza Family is looking for experienced Assistant General Managers to join our team. As the Assistant General Manager, you are responsible for leading and managing your location and team members by creating targets and objectives that help the restaurant function smoothly and successfully. They ensure that guests can fully enjoy their visit to the restaurant and that employees are satisfied with their workload, responsibilities, and work culture. Someone that is driven, hardworking, enthusiastic, compassionate, team oriented are just a few of the many qualities we look for in a new leader at The Hideaway Pizza!

 

We are looking forward to getting to know you soon!

Purpose (Overview of the job)

The Assistant General Manager (AGM) is responsible for overseeing the daily operations of the restaurant, including the development and performance of the team. In addition, the AGM works with the GM to oversee the financial management while optimizing profitability. The primary goal is to ensure the restaurant runs efficiently and provides the GUEST with a positive experience. 

 

Tasks (Day to day work activities)

1.       People Development 

-Assist with the training and supervision of the team, ensuring all employees are performing at their highest capability with operations procedures, safety protocols, and service standards.      

-Develops team by providing ongoing feedback, establishing performance expectations, and conducting performance reviews.

-Oversees and enforces a safe environment.

-Ensures the restaurant is always properly staffed while achieving labor targets.

2.       Food and Beverage Standards 

-Works hand-in-hand with the team to ensure food quality and presentation is at the highest level.

Manag-es day-to-day operations of inventory management.

-Ensure the restaurant is compliant with all health and safety regulations, including food safety and sanitation standards, fire safety regulations, and liquor laws. 

3.       Sales Growth and Profitability

-Adheres to service standards and marketing plans to attract and retain GUESTS.

-Manages the financial aspects of the restaurant, including budgeting, cost control, and profitability analysis.

-Handles issues in a timely and professional manner.

-Manages the restaurant budget, including analyzing financial reports, forecasting revenue and expenses, and implementing cots-control measures.

4.       Culture

-Internalizes “THE WAY”.

-Creates and maintains a positive culture that is aligned with the Hideaway Pizza culture.

-Develops and maintains positive relationships with vendors, supplies, and other business partners.

5.       Administrative 

-Oversees the maintenance and repair of the restaurant's equipment and facilities to ensure they are in excellent working order.

-Ensure the restaurant’s appearance and atmosphere are inviting and appealing to GUESTS.

-Act as an authority and promoter of the Brand, ensuring consistent brand expression through all consumer and cultural touch points, both external and internal.

-Performs other related duties in line with operations and personal development.

 

Knowledge (Comprehension of facts and principles to succeed in this job role)

-Strong MS Office Suite.

-Proficient with people development.

-Highly proficient with restaurant specific software and programs (scheduling, table management, POS).

-Excellent knowledge of food safety procedures (Serve Safe Certified preferred) and liquor laws.

-Strong understanding of human resource laws including labor laws, interviewing, termination, etc.

Skills and Abilities (Developed capacities and active personal attributes that facilitate successful performance)

-Extremely Team/ Service Focused.

-Strong written and verbal communication skills.

-Highly organized and detail oriented in all assignments, strong attention to detail.

-Accuracy, analytical skills and attention to detail are required.

-Strong multi-tasking skills; must manage responsibilities under strict deadlines.

-Work independently to resolve issues and communicate with the appropriate person or department.

 

Education & Experience (Level of learning and familiarity with the job)

-Progressive Work History

-Minimum of 3 years in full-service restaurant

-Minimum of 2 years of General Manager experience

 

-Must be 21 years or older

-Have and maintain required licenses: Food Handlers and Alcohol (state and county specific).

-Work a varied schedule, including shifts, days, holidays, doubles, positions, and events.

-Follow all policies and procedures outlined in the employee handbook and job-specific training guides.

-Meet physical requirements as dictated by the job, standing (8 hours), walking, lifting (40 pounds), stooping, carrying (25 pounds), and wiping.