What are the responsibilities and job description for the Event Concierge position at High Five Entertainment?
High 5 Family Entertainment Center is seeking outgoing, energetic personalities to join our team!
High 5 Concierge Associates are responsible for answering phones and emails while providing exceptional service to all of our Guests. Some responsibilities include assisting in booking events for our locations, gathering important information to email and transferring Guest's calls to the correct department or sales manager, respond promptly to all emails and voice messages sent to the call center, and any other duties assigned. When not returning calls or emails, or booking events, the Concierge Associate will be responsible for outreach to designated lists of past and potential clients for the purpose of generating event leads/bookings.
What we’re looking for:
- Friendly, mature and professional demeanor
- Excellent guest service skills
- Reading, written and spoken language skills. Bi-lingual preferred.
- Typing, computer, and phone skills
- Our Call Center is located in McKinney, Texas
- Part-TIme - Hours may vary based on business needs
- Starting hourly pay $16-$18 per hour
Essential Duties:
- Being an Ambassador of FUN!
- Has a positive, upbeat attitude and makes callers feel welcome
- Partner with other Team Members and Managers to meet sales goals
- Responsible for handling guest matters across multiple communication channels including email and phone
- Keep detailed records of Guest interactions, transactions, comments and feedback received.
- Explains to and helps Guests with any questions or needs
- The ability to multi-task and utilize various software platforms/systems.
- Must be available to work during the call center hours of operation, including evenings, weekends and some holidays.
- Perform other duties as assigned by Supervising Manager
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Experience:
- Hospitality: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- McKinney, TX 75069 (Preferred)
Ability to Relocate:
- McKinney, TX 75069: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18